Wendy's

3.1
1554 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
31159 Harper Avenue, Saint Clair Shores, MI
48082, United States

Hours

Reviews

3.1
1,554 reviews
5 stars
421
4 stars
309
3 stars
281
2 stars
165
1 star
378

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables, sticky floors, and unsanitary restrooms.

Food Quality

Many customers complained about cold, stale, or poorly prepared food, with some mentioning food safety concerns.

Management Issues

Reviews indicated a lack of effective management, with staff appearing untrained and overwhelmed.

Customer Experience

Overall customer experiences were negative, with many stating they would not return due to the combination of poor service and food quality.
  • SD
    Steven davis
    Nov 13, 2025
    1.0
    Worst Wendy’s around. Ignorant and rude staff that can’t get a simple order right. I’ve been saying this for a while now but they really need to close this Wendy’s for the sake of the community
  • JG
    John Grace
    Nov 3, 2025
    2.0
    Got the wrong order. When they tried to correct the order it was still wrong. Cold food. Don't go to 13 and Harper Wendy's
  • SS
    Scott Suminski
    Oct 17, 2025
    1.0
    Horrible Wendy's! Walk in, workers just wandering around aimlessly. When the worker does come to the counter, mumbles the entire time and I could not understand a word he said. Ordered my Son of Baconator PLAIN, so he literally deletes everything on the burger, another person comes over and asks what I wanted in my burger, I literally had to EXPLAIN A PLAIN BURGER AS BUN, BURGER, CHEESE, BACON...BLANK STARES FROM BOTH WORKERS! The second worker stares at the screen and surprised says...OH I THINK HE JUST WANTS WHATS ON THE PLAIN BUTTON! Proceed to order the tangerine lemonade that they had a huge poster of next to the counter...BLANK STARE from the worker again, he had to go ask the woman worker that helped find the PLAIN button what that was, she ASKS ME WHERE I SAW IT? Had to point to the poster and they stand confused once again and the woman walks off, comes back and angrily hits the button. Nearly 20 minutes for a 3 item order, fries cold, drink was a ton of, I can hope was tangerine syrup, tasted like pure sugar and ice. Signs on door stating NO PUBLIC RESTROOMS AND NO BUS RIDERS CAN WAIT FOR BUS...I used the restroom, toilet was full if tissue, and someone just went on top of it and throws more tissue on top of their business. Floor was drenched in urine and wet toilet tissue. Dined in and random homeless looking woman walks in, begins screaming profanities to whoever she was on her phone with. Entire time I am trying to eat, she screams and no one behind the counter cares. Food and wrappers all over the floor and tables were filthy. Now I understand why this location has few parked cars and only a drive thru line of at best 3 cars ever when I drive by. Food was tasteless other than the tri-color, sugar syrup, hopefully lemonade, and half a cup of ice which literally made me sick after I left. I will never return to this location, but I recommend the HEALTH DEPARTMENT VISIT REGULARLY FROM NOW ON!!! Manager of this location should be fired for incompetence!
  • JS
    Jeeb Sneeb
    Oct 7, 2025
    2.0
    It’s kind of like hitting the mystery box in CoD zombies, you never know what you’re going to get…. everytime I order the same thing, baconator meal. like 60% of the time I get some variation of a bacon burger, like it’s close… other times I get something entirely different. Today it was some kind of triple burger (crazy) with like tomatoes and onions and lettuce on it lol. Just not even in the ballpark and I think i had to say it twice too. 3 stars because the surprise can be fun. But taking away an additional star making it 2 because a triple burger shouldn’t even be on the menu, just big and greedy, nobody needs that.
  • DZ
    Denise Zinger
    Sep 13, 2025
    1.0
    I didn’t go. My husband went through the drive thru. He ordered the food for me. I barely go there cause I really don’t eat fast food at all. I can’t even remember the last time I eat fast food. I ordered an original chicken fried sandwich. That was always so good a nice thick Chicken breast sandwich it was a real chicken breast. It comes with lettuce, tomato and mayonnaise and pickles. I forgot about the pickles. I just took them off myself. The first bite I took I was on no this isn’t the same thing. They changed the chicken. It sure it’s a real chicken breast anymore. I don’t even know how to explain it because I don’t eat anything like that, but it was mushy chicken patty that wasn’t even a patty. I couldn’t even eat it. I took another bite and spit it out.Don’t bother ordering it. I fries that they put salt on my husband specifically asked no salt on them. They put salt on them to make up for it they gave him a baby little kitty fry with no salt. Both of them tasted like they had salt on them. I don’t use salt at all. It wasn’t the young man in the drive-through fault he was very busy it was early Friday evening it was expected to be busy. My husband waited 35 minutes for our food in line in the drive through. The food was cold and the fries were hard and dried out. I’ll never go back there. $13 and change. Don’t waste your money

Frequently Asked Questions About Wendy's

Is 31159 Harper Avenue St Cl Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.