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McDonald's

3.6
(548 reviews)

Business Details

1000 N Saginaw St, Saint Charles, MI
48655, United States
(989) 865-8559
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1000 N Saginaw St, Saint Charles, MI
48655, United States

Hours

Reviews

3.6
548 reviews
5 stars
209
4 stars
115
3 stars
96
2 stars
46
1 star
82

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, old, or improperly prepared items.

Customer Service

Service quality varied significantly, with some customers praising friendly staff while others reported rudeness and unprofessional behavior.

Wait Times

Customers frequently mentioned long wait times in both drive-thru and in-store, impacting their overall experience.

Cleanliness

Several reviews noted poor sanitation in the restaurant, particularly in the bathrooms.
  • KR
    Krystal Robinson
    Jan 23, 2026
    5.0
    Usually I'm disappointed in McDonald's but I haven't had any bad experiences with the one in St Charles. They have never gotten my order wrong and I have been occasionally going there now for almost 4 years. The food isn't that great but I think that's just a McDonald's thing and doesn't have anything to do with the specific location.
  • AA
    Alex
    Jan 10, 2026
    1.0
    There was nobody there when I went through drive thru, nobody was responding. I ended up pulling into a parking spot to wait for a snackwrap and happy meal. It took them 15 minutes. I got home to eat the food and it was absolutely horrible. I pulled the fries out and they were brown, not even a little warm and super soggy. The snack wrap was so tough the chicken wouldn’t pull apart, it was like eating rubber. The chicken was dry and the wrap had no ranch. It seemed really old. It was so gross. I have no idea what I waited for… prices are irrelevant but especially with what they want to charge it’s absurd. I didn’t eat any of my food.
  • NK
    Nolan Karklin
    Jan 8, 2026
    1.0
    This McDonald’s needs to be shut down immediately I am very upset and this McDonald’s is very unprofessional I ordered a bacon egg and cheese bagel meal and a sausage egg and cheese mc muffin meal and a 5 sausage burritos and a sausage mc muffin I only got the 5 burritos and sausage McMuffin. They won’t even refund me I’m am so beyond pissed with mc Donald’s and door dash.
  • BP
    Beth Phillips
    Dec 30, 2025
    5.0
    As always the food was great.. what we got, it's McDonald's. However, the 1 on Fenton & Hill Rds had no Tea, sweet or non! I was told they hadn't had any for a few months! REALLY!! Tea is 1 of the least expensive things to make in the store .. I gotta believe they make 90% profit on it, if not 95%(5-10% food cost!). What kind of management & ownership is there that they can't figure out how to go to the store get tea bags & make tea while pressuring the repair guy to fix the system?!!! Really!! Has covid dumbed us down SOO MUCH we can't think outside the box??
  • ME
    Michelle Eickholt
    Dec 3, 2025
    1.0
    How can they screw up an order of fries? The grease tasted like its been in the fryer since last year. COULD NOT EAT! the after taste and residue was disgusting!

Frequently Asked Questions About McDonald's

What are the daily operating hours for McDonald's in Saint Charles, MI?

McDonald's in Saint Charles operates from 4:30 AM to 10:30 PM Monday through Friday, 4:00 AM to 10:30 PM on weekends, with slightly later start times for delivery on Sundays.

Does this McDonald's location offer drive-thru service?

Yes, the Saint Charles McDonald's offers a drive-thru service open daily from early morning until 10:30 PM, allowing for convenient food pickup without leaving your vehicle.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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