McDonald's

3.6
545 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1000 N Saginaw St, Saint Charles, MI
48655, United States

Hours

Reviews

3.6
545 reviews
5 stars
207
4 stars
114
3 stars
96
2 stars
46
1 star
82

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues like cold or improperly made items, and old tasting fries.

Customer Service

Many reviews highlighted poor customer service, including rude staff and incorrect orders, although some praised friendly employees.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms.

Order Accuracy

Frequent complaints about incorrect orders and missing items were mentioned, indicating a lack of attention to detail.

Service Speed

Customers experienced long wait times, both in drive-thru and in-store, which detracted from the fast food experience.
  • AA
    Alex
    2 days ago
    1.0
    There was nobody there when I went through drive thru, nobody was responding. I ended up pulling into a parking spot to wait for a snackwrap and happy meal. It took them 15 minutes. I got home to eat the food and it was absolutely horrible. I pulled the fries out and they were brown, not even a little warm and super soggy. The snack wrap was so tough the chicken wouldn’t pull apart, it was like eating rubber. The chicken was dry and the wrap had no ranch. It seemed really old. It was so gross. I have no idea what I waited for… prices are irrelevant but especially with what they want to charge it’s absurd. I didn’t eat any of my food.
  • NK
    Nolan Karklin
    4 days ago
    1.0
    This McDonald’s needs to be shut down immediately I am very upset and this McDonald’s is very unprofessional I ordered a bacon egg and cheese bagel meal and a sausage egg and cheese mc muffin meal and a 5 sausage burritos and a sausage mc muffin I only got the 5 burritos and sausage McMuffin. They won’t even refund me I’m am so beyond pissed with mc Donald’s and door dash.
  • BP
    Beth Phillips
    Dec 30, 2025
    5.0
    As always the food was great.. what we got, it's McDonald's. However, the 1 on Fenton & Hill Rds had no Tea, sweet or non! I was told they hadn't had any for a few months! REALLY!! Tea is 1 of the least expensive things to make in the store .. I gotta believe they make 90% profit on it, if not 95%(5-10% food cost!). What kind of management & ownership is there that they can't figure out how to go to the store get tea bags & make tea while pressuring the repair guy to fix the system?!!! Really!! Has covid dumbed us down SOO MUCH we can't think outside the box??
  • RB
    Randy Beyersdorf
    Dec 4, 2025
    4.0
    Love their coffee.
  • ME
    Michelle Eickholt
    Dec 3, 2025
    1.0
    How can they screw up an order of fries? The grease tasted like its been in the fryer since last year. COULD NOT EAT! the after taste and residue was disgusting!

Frequently Asked Questions About McDonald's

What are the daily operating hours for McDonald's in Saint Charles, MI?

McDonald's in Saint Charles operates from 4:30 AM to 10:30 PM Monday through Friday, 4:00 AM to 10:30 PM on weekends, with slightly later start times for delivery on Sundays.

Does this McDonald's location offer drive-thru service?

Yes, the Saint Charles McDonald's offers a drive-thru service open daily from early morning until 10:30 PM, allowing for convenient food pickup without leaving your vehicle.