Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported a mix of experiences with service, ranging from friendly and efficient to slow and unresponsive.
Food Consistency
While many praised the food for being hot and fresh, there were numerous complaints about incorrect orders and food quality issues.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms.
Staff Performance
Some employees received commendations for their politeness and helpfulness, while others were noted for being unfriendly or unprofessional.
Drive-Thru Efficiency
The drive-thru service was often described as slow, with some customers experiencing long wait times.
EE
Edward
Nov 13, 2025
1.0
Went here for lunch. They take one order and fill that order. Then take another order and fill that order. Not enough time at lunch to deal with their crap. Everything about this place sucks.
SC
Sarah Charles
Nov 1, 2025
5.0
I always get great service from this store. My food is always hot and the way I want it
SC
Susan Carroll
Jul 26, 2025
5.0
Excellent meals
DG
Dominic Goergen
Jun 20, 2025
2.0
It was Wendy's. We had breakfast. Dinning room was modern and clean. We waited several minutes to be acknowledge even though we were the only two people in there. Manager hadn't even put in the till yet. Food was what you've come to expect. Very nice selection of drinks.
GS
Gibson Southworth
Jun 18, 2025
1.0
i got there at 9:15 at the drive thru. got out 9:30 got my order wrong after i told them 3 times "i want a 6 peice french toast combo and a biscuit" it is NOT that hard to understand i got a biscuit, a 4 piece french toast. NO syrup and no side.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Saginaw, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Saginaw, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (989) 781-1183.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Gratiot Rd.#7 Wendy’s serve breakfast?
Yes, this Wendy’s location in Saginaw, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on Gratiot Rd. in Saginaw, MI?
The drive-thru at this Wendy's location is open daily from 6:00 AM until midnight.
Is Wendy's on Gratiot Rd. currently open?
Yes, this Wendy's location is open and committed to serving customers every day.
Does Wendy's on Gratiot Rd. offer delivery and how can I order?
Yes, delivery is available. You can order through the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options are accepted at Wendy's on Gratiot Rd.?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's location serve breakfast and what meals are available?
Yes, breakfast is served here along with lunch and dinner.
How can I provide feedback or contact the Wendy's on Gratiot Rd.?
You can contact the Customer Care team via live chat or phone at 888-624-8140, visit the Contact page on Wendy's website, or call the location directly at (989) 781-1183.
Where can I find the menu and pricing information for Wendy's on Gratiot Rd.?
Menu and pricing details can be viewed at order.wendys.com or through the Wendy's mobile app by selecting this location.
Which other fast food restaurants are located near Wendy's on Gratiot Rd.?
Nearby fast food options include Burger King, Taco Bell, McDonald's, Subway, and Little Caesars Pizza, making it convenient for customers exploring dining choices in the area.
Are there any nearby coffee shops or cafes near Wendy's on Gratiot Rd.?
Yes, Starbucks is located nearby and is a great spot to grab coffee or a snack before or after your visit to Wendy's.
What nearby services can customers use when visiting Wendy’s on Gratiot Rd.?
Customers can access services like Tuffy Auto Center and Tuffy Tire and Auto Service Center for automotive needs, or enjoy relaxation at Healthy Benefits Massage and Shear Pleasure Cutting Center, all close to Wendy's.