McDonald's

3.4
683 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7778 Gratiot Ave, Saginaw, MI
48609, United States

Hours

Reviews

3.4
683 reviews
5 stars
236
4 stars
133
3 stars
128
2 stars
50
1 star
136

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

Customers expressed dissatisfaction with the quality of food, often receiving cold or poorly prepared items.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including unclean tables and a dirty drink station.

Management Issues

Feedback indicated a lack of effective management, with reports of unprofessional behavior from staff and inadequate response to customer complaints.
  • CB
    Chris Bateman
    Nov 8, 2025
    1.0
    This place was filthy!!! I couldn't find a clean table to sit down at to eat our meal. I had to wash some tables down just so we could eat our meal. If i knew where they hid the vacuum i would have used it too. The staff were extremely rude and tried to ignore us multiple times while we tried to order. Go to any other McDonalds. The people and environemnt here are disgusting. I hope the food and health code inspector can find some time for a visit.
  • JC
    Jason C
    Oct 31, 2025
    1.0
    I try and avoid this McDonalds every chance I get. Inevitably we eat here once in a while for whatever reason. I’m not lying when I say that every time I go through the drive thru, it’s a wait. Last time I waited 25 minutes. They still got my order wrong. Couldn’t turn around and send it back because I was late for a game. But man…this is the worst McDonalds out there. I don’t know how they can be so bad for so long.
  • AS
    Aaron Stephan
    Oct 24, 2025
    1.0
    I know better than to go to a Saputo franchise
  • JJ
    Jeffrey Johnson
    Oct 22, 2025
    1.0
    This place sucks so hard. I avoided it for months because they can't get even the most simple order right, then I stopped there today against my better judgement and once again they reassured me that I should never come back here. First they tried to hand me the wrong order, and when I told them it was the wrong order they acted like I was an idiot and read off the contents of some other person's order to while I told them multiple times that it wasn't mine. Then, when they finally wrapped their heads around the incredibly complex issue and handed me my order, I found that they had forgotten about half of it. So I went inside to wait another ten minutes for them to give me attitude about getting the rest of my order. And after all that, they still screwed the order up lmao
  • CS
    Carter Sadehvandi
    Oct 16, 2025
    1.0
    horrible service. went through the drive through felt like i was at a funeral with the way they sounded, pulled up to the window to pay as soon as the girl saw me looked like she wanted to kill me. got our food from a different girl same look… also my mcchicken was horrible don’t recommend. headquarters need to fire a whole new team.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 7778 Gratiot Ave, Saginaw, MI?

McDonald's is open from 4:00 AM to midnight Monday through Wednesday and Sunday. On Thursday, Friday, and Saturday, it stays open until 12:30 AM.

What are the delivery hours for McDonald's at this location?

Delivery hours are from 5:00 AM to 10:45 PM Monday through Wednesday and Sunday; and from 5:00 AM to 11:45 PM Thursday through Saturday.