Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Service Quality
Many reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
Customers expressed dissatisfaction with the quality of food, often receiving cold or poorly prepared items.
Cleanliness
Several reviews mentioned dirty conditions in the restaurant, including unclean tables and a dirty drink station.
Management Issues
Feedback indicated a lack of effective management, with reports of unprofessional behavior from staff and inadequate response to customer complaints.
CB
Chris Bateman
Nov 8, 2025
1.0
This place was filthy!!! I couldn't find a clean table to sit down at to eat our meal. I had to wash some tables down just so we could eat our meal. If i knew where they hid the vacuum i would have used it too. The staff were extremely rude and tried to ignore us multiple times while we tried to order. Go to any other McDonalds. The people and environemnt here are disgusting. I hope the food and health code inspector can find some time for a visit.
JC
Jason C
Oct 31, 2025
1.0
I try and avoid this McDonalds every chance I get. Inevitably we eat here once in a while for whatever reason. I’m not lying when I say that every time I go through the drive thru, it’s a wait. Last time I waited 25 minutes. They still got my order wrong. Couldn’t turn around and send it back because I was late for a game. But man…this is the worst McDonalds out there. I don’t know how they can be so bad for so long.
AS
Aaron Stephan
Oct 24, 2025
1.0
I know better than to go to a Saputo franchise
JJ
Jeffrey Johnson
Oct 22, 2025
1.0
This place sucks so hard. I avoided it for months because they can't get even the most simple order right, then I stopped there today against my better judgement and once again they reassured me that I should never come back here. First they tried to hand me the wrong order, and when I told them it was the wrong order they acted like I was an idiot and read off the contents of some other person's order to while I told them multiple times that it wasn't mine. Then, when they finally wrapped their heads around the incredibly complex issue and handed me my order, I found that they had forgotten about half of it. So I went inside to wait another ten minutes for them to give me attitude about getting the rest of my order. And after all that, they still screwed the order up lmao
CS
Carter Sadehvandi
Oct 16, 2025
1.0
horrible service. went through the drive through felt like i was at a funeral with the way they sounded, pulled up to the window to pay as soon as the girl saw me looked like she wanted to kill me. got our food from a different girl same look… also my mcchicken was horrible don’t recommend. headquarters need to fire a whole new team.
What are the regular operating hours for McDonald's at 7778 Gratiot Ave, Saginaw, MI?
McDonald's is open from 4:00 AM to midnight Monday through Wednesday and Sunday. On Thursday, Friday, and Saturday, it stays open until 12:30 AM.
What are the delivery hours for McDonald's at this location?
Delivery hours are from 5:00 AM to 10:45 PM Monday through Wednesday and Sunday; and from 5:00 AM to 11:45 PM Thursday through Saturday.
Does this McDonald's offer drive-thru service, and what are its hours?
Yes, this McDonald's has a drive-thru service open from 4:00 AM to midnight Monday through Wednesday and Sunday, and until 12:30 AM on Thursday through Saturday.
What types of payment options does McDonald's accept at this location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order using the McDonald's App available on both iOS and Android devices.
What pickup and delivery services does this McDonald's offer?
This location offers curbside pickup along with delivery services.
Where can I view the full menu for this McDonald's?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html
Are there any nearby restaurants where I can find alternative dining options?
Nearby dining options include House of Fortune Inc (Chinese and Asian cuisine), Jimmy John's (sandwich shop), Burger King, and Starbucks for coffee and cafe offerings.
What nearby services can customers access after visiting McDonald's?
Customers can visit nearby places such as HomeTown Pharmacy for health needs, The Nail Center and Levity Spa and Salon for beauty services, and First Area Credit Union for banking.
Are there any nearby fitness or wellness centers close to McDonald's?
Yes, nearby options include Sport & Spine and Sport and Spine PT for physical therapy, and The Muscle Factory gym for fitness activities.