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Jimmy John's

3.8
(369 reviews)

Business Details

118 S Michigan Ave, Saginaw, MI
48602, United States
(989) 791-9000
https://locations.jimmyjohns.com/mi/saginaw/sandwiches-33.html

About

Sandwich Restaurant

Location

Jimmy John's
118 S Michigan Ave, Saginaw, MI
48602, United States

Hours

Reviews

3.8
369 reviews
5 stars
202
4 stars
63
3 stars
19
2 stars
14
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude or dismissive behavior.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Delivery Issues

Many customers expressed frustration with slow delivery times, often exceeding the expected 'freaky fast' service.

Food Quality

While some customers enjoyed the food, others noted problems with freshness and preparation, including soggy sandwiches.

Cleanliness and Atmosphere

Feedback varied on cleanliness and ambiance, with some praising the cleanliness while others mentioned concerns about the environment.
  • EB
    Edward Bidwell
    5 days ago
    5.0
    Okay so I worked my way up to managing 2 businesses, convenience store / deli and a bagel shop throughout high school and well into my mid-20s but people love me this is back in Jersey. And I wish you should get and cut the lunch meat for Italian hoagies me would use spiced ham capicola ham art salami in provolone cheese, But every single morning I would pre-slice all the meats and basically put them together like an hour before lunch would hit. Because we used to go through like 40 to 50 within like an hour or so that was just the Italian hoagies. And we did it because the construction workers would come in people on their lunch breaks would come in and they knew that they could get an amazing sandwich that tasted awesome and they could be in and out the door within a minute or two when you have a 15 minutes to a half hour lunch break you don't want to spend 5 to 10 minutes in the deli. And there's customers that I knew that would literally get an Italian every single day for lunch when I'm talking some of these people came in like literally almost every day for years. I still stay in touch with some of my old friends that used to work there with me and we still talk about how good those Italian hoagies were and nothing else will ever live up to it. And most of the time up until I moved here to Michigan I would prefer to just go to the grocery store and pick up my own lunch meat to make my own sandwiches and hoagies because they always came out perfect I know it's not rocket science but there is nothing more disappointing than eating a cruddy sandwich. Throughout the years there were two places that I found that I can go and get a decent Italian hoagie from, One of them was my buddy's deli because they had the lunch meats and they adopted the way I used to make the sandwich. I don't like a lot of lunch meat on my Italian hoagies I kind of like a uniformed I like the cheese laid out then I like the lunch meat kind of laid down I don't like the roll cut and separated I like it butterflied and I've only lives up here in Michigan since October, I can't even find a good pizza or good rolls I can't even get most of the deli meats from any grocery store I go to for the combination that I use, and I've never eaten out of Jimmy John's before I hate Wawa hoagies I hate quick check hoagies, every pizza place that I've been to that I get a hoagie from they always come to lunch meat way too thick, it's hard to find a good deli with good rolls for sandwiches BUT HANDS DOWN JIMMY JOHN'S WAS THE ABSOLUTE CLOSEST TO EVER HAVING MY ITALIAN CRAVING FIX FIXED I'D GIVE THEM A SOLID 9.9 FOR THEIR ITALIAN HOAGIE. AND THE STAFF IS AWESOME THEY WERE REALLY NICE I ENJOYED TALKING TO THEM.
  • DD
    Dutchinaw
    Jan 8, 2026
    3.0
    Located downtown across from the courthouse you would think it would be better lit outside and in at night. The music was so loud I couldn't hear the person taking my order. The staff, all 2 of them, were chatting about other locations and other staff. This wouldn't be my first choice of locations among this city.
  • BP
    Business Partner
    Nov 20, 2025
    1.0
    poor quality control...still can't get order correct...never going back..
  • TD
    tim dickinson1
    Oct 28, 2025
    5.0
    Always good people working here
  • LJ
    Liliana J
    Oct 15, 2025
    1.0
    Won't eat here because a staff member threw a fit in the parking lot because we were parked next to them. No sign posted anywhere that its reserved. Throwing their hands up in the air and shaking his head at us.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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