Many customers noted that the service was not as fast as advertised, with several complaints about long wait times for both in-store orders and deliveries.
Food Quality
While some customers praised the food quality, others reported issues with specific items, such as soggy pickles and poorly made sandwiches.
Staff Behavior
There were mixed reviews regarding staff behavior, with some customers highlighting friendly service while others reported rudeness and poor customer service.
Cleanliness
Several reviews mentioned cleanliness in the dining area, but there were also concerns about sanitation practices among staff.
MP
Michael Prevo
Dec 18, 2025
5.0
Me and my wife went shopping in Saginaw. We decided to get something quick for dinner. Google maps took us right to the Jimmy John's. Went in to order and got to sit there and listen to some really good satriani. That's the kind of atmosphere me and wife like. Took the stress of driving in that Christmas traffic right away.
SW
Shelby Wagner
Dec 12, 2025
1.0
Added guacamole to a plain slim 6
RT
Ricquel Thomas
Nov 1, 2025
1.0
They don't add the peppers I request to be added Every. Single. Time. I ask for peppers and it is NEVER put on my order, ever. Why offer peppers if your staff can't handle the addition? I made the mistake of putting in a catering order and they got that wrong as well. Referring to Bay Rd location only.
CA
Crystal Angulo
Oct 25, 2025
1.0
Disgusting. I could not wait until the Picklewich came back, I took one bite and straight to the trash. Looks nothing like the ones I got from State st or Midland rd. Waste of money.