Charleys Cheesesteaks

3.9
835 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
4338 Bay Rd., Saginaw, MI
48603, United States

Hours

Reviews

3.8
469 reviews
5 stars
240
4 stars
79
3 stars
36
2 stars
39
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Many reviews highlighted the restaurant's dirty conditions, including filthy floors, sticky tables, and unkempt dining areas.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the quality, including poorly made sandwiches and cold fries.

Staff Professionalism

Several reviews noted a lack of professionalism among staff, with complaints about their demeanor and work ethic.
  • MS
    Marybeth Savage
    Dec 27, 2025
    1.0
    Service is awful I work in the plaza and only wanted a drink everyone standing around no “be with you in a min” stood for like 5 min and had to hurry back to work left without drink and I’ll probably never go back
  • BB
    Bree B
    Dec 19, 2025
    1.0
    POOR POOR SERVICE!!!!! This is a shame! They screwed my order up did not take accountability! Didn’t even apologize! Told me there was nothing they could do to fix it when I asked if they could the young female had no response when I asked her to Accommodate me for the mistake and told me there was nothing she could do! I have the receipt for the order I’m really disappointed the whole time the team was gathering my order they took their time and talked was not paying attention to what they were doing not well mannered I will not be coming back! Get it together!
  • KB
    Kenneth Blair
    Dec 19, 2025
    1.0
    Horrible dry food, staff are young, totally unprofessional and lack mannerism...don't pay attention when taking orders, orders were wrong! I'm done forever
  • CJ
    Caitlyn Jacobs
    Dec 13, 2025
    1.0
    I stop going to this location for long periods of time because service is always awful and this last time will be final. Service is awful, waiting 5 minutes just to order with no one saying a word to us, wait about 20 minutes for our food, and come home to this. Almost $30 spent to receive sandwiches like this. Would not recommend forking out the money for this place.
  • WM
    Will Miles
    Dec 6, 2025
    5.0
    Besides the food being good, what i liked about me visit most of al was the two women working the front on 12/6/25. While I was eating a man walked up to me and my family. Stating he knew me and got real close. Then one of the workers yelled at him to leave. Seemed like a regular that bugs customers for money or food idk which. I did end up tipping more then just a few dollars for their hard work.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular opening hours of Charleys Cheesesteaks?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 9:00 PM, and on Sunday from 11:30 AM to 7:00 PM.

Does Charleys Cheesesteaks offer delivery or drive-through services?

No, Charleys Cheesesteaks does not offer delivery or drive-through services as these options are closed every day.