McDonald's

3.5
1079 reviews
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Business Details

2829 W 14 Mile Rd, Royal Oak, MI
48073, United States
(248) 549-6262
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2829 W 14 Mile Rd, Royal Oak, MI
48073, United States

Hours

Reviews

3.5
1,079 reviews
5 stars
428
4 stars
205
3 stars
154
2 stars
80
1 star
212

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising fast and friendly service while others experienced rude staff and long wait times.

Food Quality

Many reviews highlighted issues with food temperature and quality, including cold or improperly prepared items, while a few noted fresh and tasty meals.

Cleanliness

Feedback on cleanliness was mixed; some customers appreciated improvements, while others reported unsanitary conditions.

Order Accuracy

Numerous complaints about incorrect orders and missing items were noted, indicating a recurring issue with order accuracy.

Management Issues

Several reviews pointed to poor management and lack of responsiveness to customer complaints, affecting overall customer satisfaction.
  • LW
    Lynette W.
    Nov 3, 2025
    1.0
    The fish filet sandwich was Ice Cold
  • LL
    Lina Bina (Lina)
    Oct 28, 2025
    5.0
    Fast service.
  • MV
    M V
    Oct 26, 2025
    1.0
    I received a smashed, cold, regular hamburger without the extra onions I requested. I ordered a regular coke and received a Diet Coke. When I got to the delivery window, the worker opened the window just enough to stick my food out with his hand without showing his face.There was not a napkin, a thank you for ordering and no interaction, just an arm out the window. This isn’t the first time I’ve had a problem with this McDonalds. I will not return and will go out of my way to get better food and service from another McDonald’s. There is a wonderful woman who delivers the food during the week and unfortunately the weekend help is not the same.
  • MJ
    Mike John
    Oct 2, 2025
    1.0
    If i could rate this 0 stars i would this location needs to be shut down or new management atleast. Bathroom was horrible had what looked like either human or a large animal feces on the ground . Food tasted raw and when speaking to management they didn’t care .this place needs a visit from the health inspector.
  • BB
    Bryan
    Sep 13, 2025
    2.0
    Honestly they make mediocre McDonald's food. There's no pride in their work, and you can see it in the food they make, and speed of service. If I go up North the buns aren't smash, the food tastes fresh but anywhere around Detroit McDonald's is kind of awful.
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Frequently Asked Questions About McDonald's

What are the regular store hours of McDonald's at 2829 W 14 Mile Rd, Royal Oak, MI?

The store is open daily from 6:00 AM to 11:00 PM.

What are the McDonald's delivery hours at this location?

Delivery is available Monday from 8:00 AM to 11:00 PM, Tuesday through Friday from 5:30 AM to 11:00 PM, Saturday from 6:00 AM to 11:00 PM, and Sunday from 7:00 AM to 11:00 PM.