Chipotle Mexican Grill

1.8
757 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

305 W 11 Mile Rd, Royal Oak, MI
48067, United States
(248) 607-6646
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Downtown Royal Oak is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
305 W 11 Mile Rd, Royal Oak, MI
48067, United States

Hours

Reviews

1.8
757 reviews
5 stars
95
4 stars
38
3 stars
37
2 stars
36
1 star
551

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with complaints about feeling like an inconvenience.

Ingredient Availability

Frequent reports of missing ingredients and items being out of stock, leading to disappointment among customers.

Portion Sizes

Customers consistently noted that portion sizes were smaller than expected, with some feeling cheated on their orders.

Cleanliness and Quality

Mixed reviews on cleanliness; some praised it while others reported dirty conditions and food quality issues.

Service Speed

Customers experienced slow service, especially with online orders, leading to frustration and long wait times.
  • TW
    taylor wallace
    Nov 8, 2025
    1.0
    It was my first time trying this Chipotle location and I regret ignoring the bad reviews. Everything was fine until I pulled out a long dark hair from my bowl. I am so disgusted and disappointed, I definitely will not be coming back to this location.
  • AM
    Andrew Moszkowski
    Oct 24, 2025
    1.0
    Employees act like your an inconvenience to even be there.
  • BS
    Bailey Stephenson
    Oct 17, 2025
    1.0
    this location just always seems to disappoint, its always something, long lines, no ingredients, I ordered early today thinking I was at an advantage. They must have used last nights leftovers.
  • DP
    Dimitrius Persley
    Oct 16, 2025
    1.0
    ⭐️ Really disappointed with this Chipotle location. They never open on time — today the doors were open, but the staff said it would be a 30-minute wait before they started serving anyone. The workers were rude, and one of them even asked me to leave when I questioned it. I’ve always liked Chipotle, but this experience was completely unprofessional. Definitely won’t be coming back to this location.
  • MM
    Monica Madrid
    Oct 4, 2025
    1.0
    I should have read reviews before picking up my order. If you do go here, make sure to check your order because half of my items were not included?! Three of three items have something missing with the kids meal missing chips and drink. Items that they did include were poorly put together- barely any protein and sloppy. Avoid if possible, and make sure to check order.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Downtown Royal Oak offer?

Chipotle offers a fast-casual Mexican menu including customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 305 W 11 Mile Rd?

Chipotle is open daily from 10:45 AM to 11:00 PM.