Numerous customers reported extremely slow service, inattentive staff, and long wait times for food and drinks.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, or improperly prepared items.
Staff Attitude
Several customers experienced rude or unprofessional behavior from staff, including dismissive attitudes and lack of urgency.
Management Concerns
Customers expressed dissatisfaction with management's responsiveness and ability to address service and food quality issues.
Positive Experiences
A few reviews mentioned excellent service from specific staff members, indicating that there are instances of good service amidst the overall negative feedback.
DL
Danielle Lewellen
2 days ago
1.0
The hostess at the door, terrible attitude 2/10/3026 just ask for a waitress she really should be removed from the door. She do not have good customer service skills at all.
SJ
stacia j
4 days ago
5.0
Our waitress Carmen was phenomenal. Will be going back in hopes we get her again. She was great, very friendly and funny. Highly recommend her, Give her a raise!
AP
Alberto Primavesi
5 days ago
1.0
Absolutely disappointing experience. We were denied entry at the door because one person in our party did not have their passport, despite being clearly of legal age and accompanied by others who DID have valid IDs.
The staff showed zero flexibility, zero hospitality, and zero common sense. No effort to find a reasonable solution, no manager willing to engage, just a cold, robotic enforcement of policy with a bad attitude to match. This is not how a restaurant—especially one that pretends to be upscale—should treat paying customers.
What made it worse was the condescending and dismissive tone at the door. We weren’t treated like guests; we were treated like an inconvenience
FR
Fito R.
5 days ago
1.0
Absolutely unacceptable experience. We arrived at 8:00 PM simply to go inside and eat, and were denied entry at the door because because my 30-year-old nephew, who is visiting from another country, didn’t have his passport on him. Not to drink, not to sit at the bar—just to eat dinner.
They claim this rule started at 8pm. It was 8:02. No explanation that made sense, no flexibility, no attempt to accommodate paying customers. We were treated like we were trying to sneak into a nightclub instead of a restaurant. Being turned away at dinner time for something this absurd is beyond frustrating and frankly insulting.
Plenty of restaurants manage to serve food without interrogating their guests at the door. This place clearly doesn’t care about hospitality or common sense. We took our business elsewhere and will never return. There’s a reason all restaurants around them were busy except them.
If you value being treated like a normal customer and not a problem, avoid this place.
JG
Jaileth González
Dec 29, 2025
1.0
The worst customer service I've ever experienced. They made me wait 30 minutes only to bring me something completely different from what I ordered, and then they expected me to eat something I didn't ask for. I do not recommend this place.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings at 500 S Main Street specialize in?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available in 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings in Royal Oak, MI?
The restaurant is open Monday to Wednesday and Sunday from 11:00 AM to 11:00 PM, and Thursday to Saturday from 11:00 AM to 11:59 PM.
Where is Buffalo Wild Wings located in Royal Oak?
It is located at 500 S Main Street, Royal Oak, MI 48067, USA.
How can I contact the Buffalo Wild Wings in Royal Oak?
You can reach them by phone at +1 248-744-4470.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant among its services.
Where can I find more information online about Buffalo Wild Wings in Royal Oak?
More details can be found on their official website: https://www.buffalowildwings.com/locations/us/mi/royal-oak/500-s--main-street/sports-bar-955/
What nearby dining options are there around Buffalo Wild Wings Royal Oak?
Nearby dining options include BlackFinn Restaurant & Saloon, Bar Louie, The Morrie Royal Oak, HopCat Royal Oak, and Blind Owl Royal Oak.
Are there any entertainment venues near Buffalo Wild Wings in Royal Oak?
Yes, entertainment venues nearby include Bachata Nights (a dance club and bar), 526 Main Dueling Piano Bar, and Tequila Blue, a Mexican restaurant and dance club.
What nearby places could customers visit before or after dining at Buffalo Wild Wings?
Customers might enjoy visiting Skylofts On Main, a hotel and landmark historic building, or Nada&Co., an art gallery and flowers and gifts shop, close to Buffalo Wild Wings.
How can nearby transit or business locations help when visiting Buffalo Wild Wings?
Nearby businesses like Scout Case Management Software and Nextpointe Real Estate Services can serve as landmarks, making it easier to find Buffalo Wild Wings at 500 S Main Street in Royal Oak.