CD
Charitie Donahue
5 days ago
Worst service in the world. Food was old, dried out and had discoloration meaning it’s been sitting longer than 4 hours which is the proper hold time! The workers have thee nastiest attitudes and management needs to do better because they allow it, and the kitchen was DIRTY! Inspection needs to be done ASAP, the area manager should be ashamed.
Today is the last time I will come to this location. I will drive farther for a CLEANER FOOD PREP STATION, BETTER ATTITUDES WHEN YOU POINT OUT THE MESS AND ASK FOR IT TO BE CLEANED, BUT THEY DON'T AND THEY CONTINUE TO FIX YOUR BOWL AND WRAP THE BURRITO WITH SOUR CREAM ALL OVER THE FOIL ON THE OUTSIDE WHERE WE AS CONSUMERS HAVE TO HOLD OUR FOOD. THIS IS UNEXCEPTABLE!! I WONT BE BACK. SORRY DIJA, I DIDN'T SEE YOU THERE TODAY, BUT IT'S YOUR STORE, SO ULTIMATELY ON YOU...
ALSO EVERY STORE NEEDS AN REVAMP OF THE PREP COUNTER. WHERE WHEN THEY DO CLEAN THE COUNTER, THE MESS DOESN'T GET PUSHES INTO THE FOOD IN THE BINS AT THE SAME LEVEL. FOOD BINS SHOULD BE ELEVATED ABOVE FOOD PREP, EVEN JUST A FEW INCHES. I WAS FAMISHED SO I DIDNT WALK OUT, BUT I WONT BE BACK. SO SAD
Absolutely awful. I don’t have enough words to express how unfortunate and crap this location is. The service is extremely slow, and I can’t even count how many times on my hands I’ve had to return or get a refund because my delivery order was wrong/someone else’s. Complete waste of time, just go to the one on Van Dyke! absolutely ridiculous! They need new management and they need to evaluate every single worker there!!! Beyond frustrating.
SB
Syro Sosa Basualdo
Feb 16, 2026
The food can’t be wrong, it’s chipotle, but the service is all wrong. Slow, they don’t have all the items at the register, some of the employees are disrespectful. It’s a shame, that a good chain of food like chipotle can be this poor because of bad management. I’ve been to chipotle in more than 10 states and this is the worst location i’ve ever been to. More than a 45 minute line at a FAST food place is unacceptable. Keep in mind there wasn’t a long line, no more than 15 people. Also 5 employees working, doesn’t seem understaffed to me. Just lazy people that don’t want to work.
All I can say is rude, rude, rude, rude and never ever have any vegetables available. I stood there for 10 minutes before anyone had addressed me and then someone came in and was picking up a doordash order and the young lady asked him how may I help you just rude. I would never ever go back here. And yes I did wait 10 minutes just to see. Would anybody even say anything? I will not be returning