Dairy Queen Grill & Chill

Reviews

• KK

  Kay

  Mar 31, 2026
  5.0
  The nicest people are at this location. The food is also great.
• AA

  Anonymous

  Mar 30, 2026
  1.0
  If you’ve ever wondered what happens when “basic customer service skills” and “accountability” both take the day off, this is the place for you. For context, I have a peanut allergy and something as small as a single bite can trigger a severe allergic reaction. So you can only imagine where I’m about to go with this review. I contacted them immediately after I realized they gave me a blizzard that contained nonetheless you guessed it, PEANUT BUTTER. Naturally, I expected at least an “I’m sorry we almost poisoned you.” But instead received a crash course on how to say “policy” in 17 different ways. No receipt (which they didn’t give me), no problem solving, just “come back with your card” like that somehow cancels out the whole “wrong order + allergic reaction” part. Five stars for communication if the goal was to send this situation straight into oblivion. Also impressive: the complete lack of urgency. You’d think “customer might have just had an allergic reaction” would rank slightly above “reciting company policy” but apparently not here. I understand mistakes happen. But doubling down, refusing to take accountability, and then making the customer jump through hoops for a lowsy $7 refund? I’m terrified to see what you’d do in an actual life threatening situation If you’ve read this far, thank you, seriously. Because I have a strong feeling the owner of this establishment won’t, unless it somehow violates their “company policy.”
• DW

  DJnetta Williams

  Mar 27, 2026
  1.0
  Awkward customer service. Asked the guy for a bag (in raining weather) and he took it as disrespect.
• EG

  Ebony Griffin

  Feb 9, 2026
  3.0
  I can't believe that a small blizzard is $6.15! That's absurd.
• AA

  amanda angst

  Jan 31, 2026
  1.0
  I'm not sure how blue frosting is considered Valentine's, nor am I sure how a cupcake can have no middle crunchy filling as advertised but here we are. Don't mind the sprinkles I had to add them myself at home for the pizzazz that I thought DQ was bringing but instead, they gave me the Temu version of a "Valentines cupcake"

Frequently Asked Questions About Dairy Queen Grill & Chill