McDonald's

3.2
1405 reviews
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Business Details

9777 Wayne Road, Romulus, MI
48174, United States
(734) 941-6580
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9777 Wayne Road, Romulus, MI
48174, United States

Hours

Reviews

3.2
1,405 reviews
5 stars
420
4 stars
265
3 stars
234
2 stars
152
1 star
334

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing waits of over 30 minutes.

Staff Attitude

Feedback on staff behavior was mixed; while some customers praised friendly and helpful staff, others reported rudeness and unprofessionalism.

Food Quality

Many reviews mentioned issues with food quality, including cold or improperly prepared items, and incorrect orders.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and bathrooms, with some describing the establishment as filthy.

Management Issues

There were complaints about poor management, including understaffing and lack of training, leading to a chaotic environment.
  • JS
    Jason S
    3 days ago
    3.0
    Fresh fries and big Mac’s. Usually don’t get McDonald’s. I don’t know if it was because I was super hungry but the food was good. An employee had her shirt tied up and you could see her belly though. That was odd. Service was slow for not being busy. But they were polite.
  • JW
    jasmine walker
    Nov 16, 2025
    1.0
    gave my son a sausage patty instead of 6 nuggets had an attitude when i brought the food back just rude my whole order should have been offered to replace not just the fries . FAST FOOD ISNT THE ONLY JOB IN THE WORLD. find something else if you don’t like your job got the nerve to be a manager
  • RC
    Ruben Carrillo
    Nov 8, 2025
    5.0
    Es comida rápida muy sabrosa aunque pienso que debería ser más la oferta de opciones.
  • AB
    Alfred Brock
    Nov 4, 2025
    5.0
    Very nice associates work here. tlThey are attentive, professional and caring. They communicate with customers. The food is hot and fresh!
  • KB
    Kiri Brasseur
    Oct 10, 2025
    1.0
    I will go out of my way to go to any other McDonald's after today. I sat in the drive thru for ten minutes with seven people in line total. When I got to the speaker, I was told they had technically difficulties and I had to go inside to order. I said i had a mobile order and if i should still- and got cut off by the woman taking the order loudly repeat herself. When I got inside, there was no one at the counter and it was another five minute wait. When I did talk to someone they had no idea what I was talking about and why I was inside, and I overheard that the drive thru was in fact working fine. It was a drink and fries, and the fries were even cold!! Did they tell people to come inside to clear the backlog from ignoring the drive thru for so long? I don't know, but I don't have the extra wait time to try this place again.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's located at 9777 Wayne Road, Romulus, MI?

McDonald's at this location is open daily from 6:00 AM to midnight.

What are the drive-through hours at this McDonald's?

The drive-through is open every day from 6:00 AM until midnight.