McDonald's

3.2
2245 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9273 Middlebelt Rd, Romulus, MI
48174, United States

Hours

Reviews

3.2
2,245 reviews
5 stars
665
4 stars
450
3 stars
392
2 stars
203
1 star
535

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, indicating a significant problem with service quality.

Food Quality

While some customers enjoyed fresh and delicious food, many others complained about cold, burnt, or incorrect items.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty restrooms and trash issues.

Operational Hours

Customers expressed frustration over inconsistent service hours, particularly regarding the claim of being open 24 hours.
  • CE
    Cameron Earnest
    5 days ago
    1.0
    It’s 2am and it’s a long Line full of cars. It should be more staff working night shifts for McDonald’s on Middle belt. Very disappointed with how long the wait is. It’s not fair for the workers to work 2 times Harder because they have Low staff.. It needs to be more staff at night shift.
  • DG
    Deh'Ron Goff
    Jan 5, 2026
    3.0
    When you catch the food, hot and fresh, its amazing. But usually the food is warm, at best. The wait times can be lengthy. Seems to run on a skeleton crew after 5pm on weekdays. Staff plays around, having inappropriate conversations for everyone to hear. Restrooms and dining are usually clean and free of trash and debris.
  • MB
    Marc Braden
    Jan 2, 2026
    1.0
    They say they're open 24 hrs, but we were told at 1:30 am that they were only doing Door Dash.
  • HH
    Hero
    Dec 24, 2025
    1.0
    They attitudes are so terrible up here and than they keep you waiting for so long to order……. They smoothie machines never seem to work at a certain time apparently. I don’t know the franchise needs to have somebody higher up come there out the blue and see how they treat people
  • VL
    Venise Legion
    Dec 18, 2025
    1.0
    I arrived at McDonald's after working 12 hours to pick up me and my kids some breakfast. I ordered sausage McMuffins. My McMuffin was so burnt and hard you can't even eat it. I don't even know why they bother serving this to us. Very nasty and unprofessional.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 9273 Middlebelt Rd, Romulus, MI?

McDonald's is open 24 hours daily, Monday through Sunday, from 12:00 AM to 11:59 PM.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, McDonald's offers drive-thru service 24/7, open every day from 12:00 AM to 11:59 PM.