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McDonald's

3.2
(1362 reviews)

Business Details

19051 Telegraph Rd, Romulus, MI
48174, United States
(734) 479-2077
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19051 Telegraph Rd, Romulus, MI
48174, United States

Hours

Reviews

3.2
1,362 reviews
5 stars
428
4 stars
217
3 stars
241
2 stars
146
1 star
330

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Food Quality

Numerous reviews highlighted problems with food being cold, old, or improperly prepared.

Customer Service

Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.

Cleanliness

Multiple reviews mentioned dirty tables and unsanitary conditions in the restaurant.

Service Speed

Customers frequently noted long wait times in both the drive-thru and inside the restaurant.
  • LL
    L
    Feb 13, 2026
    1.0
    I paid for 3 double cheeseburgers and 1 daily double. You all had the nerve to haphazardly scrape off the mustard and ketchup from a double cheeseburger and hand it off like it's a daily double. Which you charge an extra $1 and some change just to have lettuce and a slice of tomato on top.
  • PP
    Paul
    Feb 13, 2026
    2.0
    I went through the drive-thru at 10:45 AM on a Sunday and ordered three Big Breakfasts with hotcakes. When I got home, I noticed the egg portions were extremely small—well under a single-egg serving. This is the second time this has happened at this location. Additionally, the last two times I’ve used the drive-thru here, my order was incorrect. Fortunately, I checked before leaving the window. Consistent portion issues and repeated order inaccuracies point to poor quality control. Management at this location clearly needs to address training and oversight. I’ll be taking my business to a different location going forward.
  • KD
    Ka Dr
    Jan 31, 2026
    2.0
    Now why would I pay for a large fry and you give me this?
  • MG
    Megan Gryczko
    Jan 27, 2026
    5.0
    Shout out to the guy working today drive thru first window.. thank you for the laugh
  • MW
    Melissa Whitt
    Jan 11, 2026
    1.0
    I went through the drive through today 1/11/26 in the late morning/early afternoon. Bought two chicken snack wraps. Took one bite and spit it out. Went inside and spoke to a person named Selene/Celene (sp?) with light skin, long dark hair and glasses. I held out the two uneaten snack wraps and politely told her they were old, dry and hard and inedible, and asked if could she please remake them. She didn't respond, walked into the lobby, did something for a minute and came back to the counter where I was still holding out the food, and she took it from me with a disgusted look on her face, threw it in the trash, and still did not say anything. I stood there for a few minutes wondering what was going on, when she finally walked up to me and handed me the remade snack wraps. Still didn't say anything or acknowledge me in any way. She didn't say anything the entire time beyond asking if she could help me when I first came in. It was super demeaning and made me feel like I didn't matter and was a problem for her. I didn't spend my hard earned money there to get spoiled food, nor to get treated badly by some ill mannered, unhappy fast food worker. After reading through the reviews, I see others have complained about her. I suggest retraining on customer service. She severely lacks customer service skills. This isn't my first bad experience with the quality of the food at this location. I won't be back.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 19051 Telegraph Rd, Romulus?

McDonald's is open daily from 5:00 AM to 1:00 AM.

When is the drive-thru at McDonald's open?

The drive-thru is available every day from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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