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Jimmy John's

3.6
(273 reviews)
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Business Details

35351 Goddard Rd, Romulus, MI
48174, United States
(734) 992-6170
https://locations.jimmyjohns.com/mi/romulus/sandwiches-3469.html

About

Sandwich Restaurant

Location

Jimmy John's
35351 Goddard Rd, Romulus, MI
48174, United States

Hours

Reviews

3.6
273 reviews
5 stars
144
4 stars
32
3 stars
13
2 stars
19
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service, with some praising friendly staff while others experienced rudeness and unprofessional behavior.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong sandwiches, leading to customer frustration.

Cleanliness

The restaurant was noted for its cleanliness, with several customers appreciating the well-maintained environment.

Speed of Service

While some customers experienced quick service, others reported long wait times and slow drive-thru experiences.

Food Quality

Feedback on food quality was mixed, with some enjoying the sandwiches while others criticized the freshness and preparation.
  • BM
    Betty May
    Feb 11, 2026
    3.0
    Asked for no tomato
  • AC
    A Clements
    Dec 24, 2025
    5.0
    Always have wonderful service here. Have received 2 catering orders from this location and all was perfect both times. Appreciate the great service and positivity of the staff.
  • CB
    Chuck Barackman
    Dec 9, 2025
    5.0
    Great location, Matthew always takes care of us.
  • MM
    Mothman Monroe
    Nov 1, 2025
    1.0
    Employees rude as hell. Apparently they think it's okay to come into another fast food establishment yelling, cussing, and causing a scene all still in Jimmy John's uniform.
  • JD
    J. D.
    Oct 30, 2025
    1.0
    My last two deliveries have been left outside in the weather on the ground. I always leave instructions to call upon arrival. I called to complain and the first manager I spoke with was very apologetic, but she said she was not in charge of the deliveries. She put and lady on the phone who was. I have never dealt with such an unprofessional person like her. No more orders from that location. I will be contacting thier corporate office.
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