Jimmy John's

3.6
271 reviews

About

Sandwich Restaurant

Location

Jimmy John's
35351 Goddard Rd, Romulus, MI
48174, United States

Hours

Reviews

3.6
271 reviews
5 stars
143
4 stars
32
3 stars
12
2 stars
19
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and helpful staff to rude and unprofessional behavior.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong sandwiches.

Speed of Service

While some customers praised the speed of service, others experienced significant delays, particularly with delivery and drive-thru orders.

Food Quality

Feedback on food quality was mixed, with some customers enjoying the sandwiches while others complained about stale bread and poor ingredient quality.

Cleanliness

Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
  • AC
    A Clements
    Dec 24, 2025
    5.0
    Always have wonderful service here. Have received 2 catering orders from this location and all was perfect both times. Appreciate the great service and positivity of the staff.
  • CB
    Chuck Barackman
    Dec 9, 2025
    5.0
    Great location, Matthew always takes care of us.
  • MM
    Mothman Monroe
    Nov 1, 2025
    1.0
    Employees rude as hell. Apparently they think it's okay to come into another fast food establishment yelling, cussing, and causing a scene all still in Jimmy John's uniform.
  • JD
    J. D.
    Oct 30, 2025
    1.0
    My last two deliveries have been left outside in the weather on the ground. I always leave instructions to call upon arrival. I called to complain and the first manager I spoke with was very apologetic, but she said she was not in charge of the deliveries. She put and lady on the phone who was. I have never dealt with such an unprofessional person like her. No more orders from that location. I will be contacting thier corporate office.
  • AH
    Antionice Hearst
    Oct 24, 2025
    5.0
    They are always really sweet and the delivery guys are too. Thanks for reminding me to use my jimmy rewards.