McDonald's

3.5
1213 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
500 E Division, Rockford, MI
49341, United States

Hours

Reviews

3.5
1,213 reviews
5 stars
434
4 stars
289
3 stars
192
2 stars
106
1 star
192

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, particularly at the drive-thru, leading to negative experiences.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with some customers noting that their requests were consistently not fulfilled.

Food Quality

Customers expressed dissatisfaction with food temperature, often receiving cold or undercooked items, impacting overall satisfaction.

Positive Staff Interactions

Despite negative feedback, some customers highlighted friendly and helpful staff members who provided good service.

Cleanliness and Environment

While some reviews praised the cleanliness of the restaurant, others noted issues such as slippery floors and overall maintenance concerns.
  • BB
    barbara Botello
    Nov 16, 2025
    5.0
    Everything was good but manager was yelling at the employees in front of customer management need to take it to the back room that was the only bad thing The staff was friendly and prompt.quarter pound meal. It was good
  • CG
    Carsondra George
    Nov 14, 2025
    1.0
    fish sandwich was hard burnt and nasty. I returned it with no problem
  • PC
    Pattie Chinavare
    Nov 4, 2025
    5.0
    Just went for a late night snack....the Pumpkin pies 🥧 They were so scrumptious!!!
  • DP
    David P
    Nov 1, 2025
    1.0
    What happened with the November 1 morning crew smh
  • SB
    Samantha Bowles
    Oct 21, 2025
    1.0
    This place is a joke no wonder y they r 3 stars put in a order using my points onto get my husband food and they would not aloud him to pick it up because he didn’t have my phone I sent him a pic of the order number and still wouldn’t then calling and they didn’t want to do nothing had some child answer the phone acting like manager do better will not be back

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Rockford, MI?

McDonald's in Rockford, MI operates from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

When is the delivery service available at McDonald's Rockford location?

Delivery is available daily from 5:00 AM to 10:30 PM Monday through Saturday, and from 6:00 AM to 10:30 PM on Sunday.