Make our Rochester Chocolate & Ice Cream Shoppe your destination, or be sure to stop by when you're in the area for one of Downtown Rochester's exciting community events. Conveniently located at the intersection of University and Main, visit us to enjoy new favorites like our Giant Sundae Worth Sharing (it's 4 sundaes in one) or chocolate covered gummi bears, or stop in for a timeless classic like our Bumpy Cake, Hot Fudge Cream Puffs, bulk chocolates, shakes, gift baskets and more!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.