Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,134 reviews
5 stars
411
4 stars
225
3 stars
193
2 stars
77
1 star
228
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold items, incorrect orders, and bland fries.
Cleanliness
While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, including hair in food.
Staff Training
There were multiple comments suggesting a need for better staff training to improve order accuracy and customer service.
Mixed Experiences
Some customers had positive experiences with friendly staff and good food, while others had negative encounters, indicating inconsistency.
- AYAlexey YurenkoJan 5, 20261.0On December 25, 2025, I placed and paid for an order through the McDonald’s app. The app showed the restaurant was serving dinner until 10:30 PM. The order was accepted, confirmed, marked as “being prepared,” and then “ready for pickup.” When I arrived, the restaurant was completely closed. There was a sign on the door stating the restaurant was closed on Dec 25, but this was not reflected in the app, which continued to accept orders. DoorDash was also accepting orders from this location. Several customers were outside in the same situation. I contacted both the restaurant and McDonald’s support multiple times. I was repeatedly told the charge was “on hold” and would reverse automatically. Instead, the transaction fully posted on December 29, and no refund was issued. As of January 5, the issue remains unresolved, and I had to file a bank dispute to recover the money. Posting this so others are aware.
- EEEddieJan 4, 20261.0Ordered on the app and was met at the drive thru window with confusion. Apparently I committed the unforgivable error of saying I would pick up inside instead of at the drive thru. They said they had no order me and said I would need to come in. They finally found my order, so I had to go in with a 3 year old and carry out food for 5. You couldn't figure out I was in a different line and pivot? Just a terrible experience. Like it was 2 different "restaurants". No thanks
- LMLindsey MullinsDec 17, 20255.0I ordered a big Mac meal with a chips ahoy frappe and I got my meal alright, but they didn't give me a frappe they gave me a chocolate shake with chips ahoy dust on the top like they thought I wouldn't notice. I'm not even mad, I laughed every time I took a drink on the way home 😂 I don't even like shakes but this is probably the best one I've ever had.
- TWTess WaymasterDec 13, 20251.0The worker Justin hit on my friend and gave her his number and told him to call her. We were all very creeped out and disgusted.
- SPSamantha PittsNov 29, 20251.0They screwed up my order then took back the food I ate off of ew gross Jrs employees should do better
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 808 Roche Ster Road?
McDonald's at 808 Roche Ster Road is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 808 Roche Ster Road has a drive-thru that operates 24/7.
Can I order McDonald's for delivery from this location?
Yes, delivery is available 24/7 at this McDonald's, including same-day and no-contact delivery options.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there any mobile apps I can use to order from McDonald's?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What types of services does this McDonald's offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Arby's for sandwiches, Antoniou’s Towne Square Pizza for Italian cuisine, and Migual's Cantina for Mexican food.
Are there any nearby places where I can enjoy arts or entertainment?
Yes, AR Workshop Rochester offers arts and crafts experiences for entertainment nearby.
Where can I go for a fitness or wellness activity near McDonald's?
Nearby fitness and wellness options include F45 Training Rochester Hills gym, Inspire Martial Arts Academy, and Asian Vigor Health Massage for massage therapy.
Is there a nearby coffee shop where I can relax with a beverage before or after visiting McDonald's?
Yes, Green Cup Café is a nearby coffee shop and smoothie bar where you can relax.