Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
821 reviews
5 stars
277
4 stars
195
3 stars
120
2 stars
53
1 star
176
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including slow response times, rude employees, and incorrect orders.
Food Quality
Customers frequently reported issues with food quality, including cold items, incorrect orders, and food that tasted old or poorly prepared.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.
Positive Staff Interactions
Despite the overall negative feedback, some customers praised individual staff members for their friendliness and good service.
Long Wait Times
Many customers experienced long wait times in both the drive-thru and inside the restaurant, often with little to no acknowledgment from staff.
- PZPaul ZwiezJan 2, 20263.0Its fast food, is it good maybe. Its never hot its always just warm food. The burger is received had very dry meat, like it was cook long before I had placed my order.
- STStefanus TanayaJan 1, 20262.0Went thru the drive thru tonight, my credit card was returned to me thrown inside the bag of food. A new level of ignorance & rudeness by the Wendy's team members at this location.
- JWJamie WebsterDec 30, 20251.0When the manager understands she is part of the problem maybe things will be better.
- RPRobert PriestDec 21, 20251.0This place is dated. The parking lot is aging. The interior is dated and dirty. Bathroom was so dirty, I actually decided to hold it. I felt I needed a shot after walking out of the restaurant. Service wasn’t very good. Employees were younger kids, and were SLOW. Only thing positive, the frosty was good. But man this place is bad. Whatever is being built 2 doors down, well hopefully it’s a better restaurant.
- AYAndrew YousifDec 18, 20251.0First off, I’m in the restaurant business and I’m very familiar with how things work and how long things take. Placed an order for Chicken nugget combo no salt on the fries. Got to the window, gave this kid my card (which he didn’t give back until he gave me the food a couple minutes later.. weird) he left the window open so i heard and WATCHED what they did. Kid said “no salt on the fries” i watched the fry cook dump the fries back into the basket and dipped them in the fryer for about 20-30 seconds. Then with his ungloved tape/bandage on his hand put the fries in the packaging. Thats not even the worst part, i took a bite of the nuggets ( they’re for my daughter) they tasted dirty, anyone in the restaurant business will know what i mean by that. That means OLD DARK SMOKEY OIL. I called to complain about it and i was upset because i spent money on food that wasn’t edible, i wouldn’t even food it to my dog! On the phone I told him about the oil, at first he didn’t have an answer. Then he said “we get what we get, we didn’t have enough oil” i know it’s not the kids fault but the fact that this franchise is not abiding by Wendy’s SOP’s is beyond me, corporate should fine this franchise owner and put him or her on probation. This is completely unacceptable, i will be reaching out to Wendy’s corporate and other appropriate channels to ensure food safety.
Frequently Asked Questions About Wendy's
Is Rochester Hills Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's in Rochester Hills currently open?
Yes! This Wendy's location in Rochester Hills is open and committed to serving quality food every day.
What are the drive-through hours at this Wendy's?
The drive-through is open daily from 9:00 AM to 1:00 AM.
Does this Wendy's location offer delivery and takeout services?
Yes, this Wendy's offers delivery where available and takeout options, alongside dine-in and drive-thru services.
How can I place an order for pickup or delivery at this Wendy's?
You can order via the Wendy's mobile app or online at https://order.wendys.com by selecting this location.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this location, including combos, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's Rochester Hills for feedback or questions?
You can reach Customer Care via the Contact page or call (248) 853-7560 to contact this Wendy's directly.
What other dining options are near Wendy's on S Rochester Road?
Nearby dining options include Alex's of Rochester for Greek and American cuisine, Panda Express for Chinese fast food, MOD Pizza, Sushi Coup for sushi and Asian fusion, and Starbucks for coffee.
Are there any optometrists near this Wendy's?
Yes, LensCrafters, Doctors of Optometry - Rochester Road, Eyeglass World, and Visionworks are all located near this Wendy's for eyewear and eye care needs.
What nearby services can customers access before or after dining at Wendy's?
Customers can visit Michigan First Credit Union for banking, MedPost Urgent Care for medical needs, Lapels Dry Cleaners, Premier Pet Supply for pet needs, and several automotive services like D & H Quick Lube and Pennzoil 10 Minute Oil Change near this Wendy's.