Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude or unprofessional behavior from staff, particularly from management, leading to negative experiences.
Order Accuracy
Frequent complaints about incorrect orders, including missing items and wrong modifications, were noted.
Cleanliness
Several reviews highlighted issues with cleanliness in the dining area and overall maintenance of the restaurant.
Food Quality
While some customers enjoyed hot and fresh food, others experienced cold or poorly prepared meals.
Long Wait Times
Customers expressed frustration with slow service, particularly during busy hours or when using the drive-thru.
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Nick
5 days ago
4.0
Frequent visitor. Convenient enough for me on my work lunch. Food is pretty good. Drive thru workers barely speak English, wouldn't recommend going through there so I just park and use the kiosk. Otherwise service ain't bad, people just grew up with crap manners. Speaking of bad manners people that eat in here are awfully loud but that's not service's fault. Heard food prices are comparable to other locations in a bad way, but that's my only other critique.
ZB
Zakaria Bakhit
Dec 24, 2025
5.0
Its really busy but the employees are trying there best to help all customers
CC
Christina Cline
Dec 11, 2025
1.0
Look… the reason I was actually so upset is because while he was out getting those waters, I was literally at home on the verge of becoming beef jerky. I hadn’t had water in hours. My throat felt like sandpaper. I was lying on the couch like a Victorian child with a mysterious illness, praying he’d return with hydration.
So when he walked in and said, ‘They wouldn’t give me the waters,’ it felt like someone told me the last ambulance broke down on the way to my house. I genuinely thought my soul was leaving my body. I wasn’t asking for Fiji water — just four tiny cups that together make, what, half a sip? I was dying dramatically and quietly like the respectful non-Karen I am.”
MW
Matthew Wiegand
Dec 10, 2025
1.0
They charge money for water! Pathetic! I ordered 4 FREE tiny mini waters and the employee talked back to me with attitude refusing to fill my order! He gave me one mini baby cup! It’s not that deep, you’re an employee not the CEO, get a life. I said what if I have friends waiting for water at home and he replied “it doesn’t matter”. I didn’t make a scene because I have respect for myself to not be a Karen irl, but I was extremely annoyed. As a college student I expect free water, given that that’s genuinely the BARE MINIMUM, and they didn’t do that.
AA
ALPHA
Dec 4, 2025
1.0
I had a very unpleasant experience at this McDonald’s on November 17th at 9:53 AM. While I was ordering at the kiosk, a female manager with a bun wearing glasses suddenly came over and stopped me from completing my order for no reason. Her tone was rude and disrespectful.
When I asked her why she was preventing me from ordering, she could not give a reasonable explanation and accuse me for nothing. I then asked her apologize and her name, but she refused or tell me, and the other staff members also would not provide it when I asked them. It felt like everyone was afraid to speak up, which made the situation even more uncomfortable.
I reported this incident to McDonald’s Headquarter Customer Service, but I have not heard anything back. The whole incident made me feel disrespected and unfairly treated as a customer.
A manager should set an example of professionalism and respect, not make customers feel unwelcome. I truly hope this store takes this seriously and improves staff training so that customers can be treated with basic respect in the future.
Now, my family and friends in the neighborhood refused to go to this store due to poor customer service and disrespectful attitude.
What are the operating hours of McDonald's in Rochester Hills, MI?
McDonald's in Rochester Hills is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, McDonald's offers drive-thru service 24/7 at this location.
Can I get delivery from McDonald's in Rochester Hills, and what are the delivery hours?
Yes, McDonald's offers delivery and operates delivery service 24 hours a day throughout the week.
What types of pickup and delivery services are available?
This McDonald's location offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order from this McDonald's using their app?
You can order via the McDonald's app available for iOS and Android or use the order link at https://mcdonalds.smart.link/mjuu1ggdi.
What payment options does McDonald's in Rochester Hills accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What are some nearby places to McDonald's in Rochester Hills?
Nearby places include A-Star Convenience of Rochester, Huntington Bank, Tim Hortons, Exxon & Mobil Stations, and Burger King.
How can visiting nearby Tim Hortons complement my visit to McDonald's?
After enjoying a meal at McDonald's, you might visit Tim Hortons nearby for specialty coffee or a snack, making it convenient to enjoy both coffee and fast food in one trip.
If I need cash or banking services near McDonald's, what nearby options are there?
Nearby banking options include Huntington Bank, Bank of America Financial Center, and Citizens Bank ATM, all conveniently close to McDonald's.