McDonald's

3.4
900 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2985 Walton Blvd, Rochester Hills, MI
48309, United States

Hours

Reviews

3.4
900 reviews
5 stars
308
4 stars
185
3 stars
146
2 stars
56
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, particularly from management, leading to negative experiences.

Order Accuracy

Frequent complaints about incorrect orders, including missing items and wrong modifications, were noted.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area and overall maintenance of the restaurant.

Food Quality

While some customers enjoyed hot and fresh food, others experienced cold or poorly prepared meals.

Long Wait Times

Customers expressed frustration with slow service, particularly during busy hours or when using the drive-thru.
  • NN
    Nick
    5 days ago
    4.0
    Frequent visitor. Convenient enough for me on my work lunch. Food is pretty good. Drive thru workers barely speak English, wouldn't recommend going through there so I just park and use the kiosk. Otherwise service ain't bad, people just grew up with crap manners. Speaking of bad manners people that eat in here are awfully loud but that's not service's fault. Heard food prices are comparable to other locations in a bad way, but that's my only other critique.
  • ZB
    Zakaria Bakhit
    Dec 24, 2025
    5.0
    Its really busy but the employees are trying there best to help all customers
  • CC
    Christina Cline
    Dec 11, 2025
    1.0
    Look… the reason I was actually so upset is because while he was out getting those waters, I was literally at home on the verge of becoming beef jerky. I hadn’t had water in hours. My throat felt like sandpaper. I was lying on the couch like a Victorian child with a mysterious illness, praying he’d return with hydration. So when he walked in and said, ‘They wouldn’t give me the waters,’ it felt like someone told me the last ambulance broke down on the way to my house. I genuinely thought my soul was leaving my body. I wasn’t asking for Fiji water — just four tiny cups that together make, what, half a sip? I was dying dramatically and quietly like the respectful non-Karen I am.”
  • MW
    Matthew Wiegand
    Dec 10, 2025
    1.0
    They charge money for water! Pathetic! I ordered 4 FREE tiny mini waters and the employee talked back to me with attitude refusing to fill my order! He gave me one mini baby cup! It’s not that deep, you’re an employee not the CEO, get a life. I said what if I have friends waiting for water at home and he replied “it doesn’t matter”. I didn’t make a scene because I have respect for myself to not be a Karen irl, but I was extremely annoyed. As a college student I expect free water, given that that’s genuinely the BARE MINIMUM, and they didn’t do that.
  • AA
    ALPHA
    Dec 4, 2025
    1.0
    I had a very unpleasant experience at this McDonald’s on November 17th at 9:53 AM. While I was ordering at the kiosk, a female manager with a bun wearing glasses suddenly came over and stopped me from completing my order for no reason. Her tone was rude and disrespectful. When I asked her why she was preventing me from ordering, she could not give a reasonable explanation and accuse me for nothing. I then asked her apologize and her name, but she refused or tell me, and the other staff members also would not provide it when I asked them. It felt like everyone was afraid to speak up, which made the situation even more uncomfortable. I reported this incident to McDonald’s Headquarter Customer Service, but I have not heard anything back. The whole incident made me feel disrespected and unfairly treated as a customer. A manager should set an example of professionalism and respect, not make customers feel unwelcome. I truly hope this store takes this seriously and improves staff training so that customers can be treated with basic respect in the future. Now, my family and friends in the neighborhood refused to go to this store due to poor customer service and disrespectful attitude.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Rochester Hills, MI?

McDonald's in Rochester Hills is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's offers drive-thru service 24/7 at this location.