Jimmy John's

3.4
231 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1186 Walton Blvd, Rochester Hills, MI
48307, United States

Hours

Reviews

3.4
231 reviews
5 stars
101
4 stars
32
3 stars
14
2 stars
15
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude or unhelpful, leading to a negative experience for many customers.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect orders and subpar food quality.

Delivery Issues

Many customers expressed frustration with delivery times, stating that orders were often late or not delivered at all, with poor communication from the staff.

Cleanliness and Environment

The cleanliness of the location received mixed reviews, with some customers noting it was clean while others mentioned concerns about staff hygiene and the overall atmosphere.
  • JP
    J P
    Dec 22, 2025
    5.0
    Thank you for being fast!
  • JF
    Jenna Fun
    Dec 5, 2025
    5.0
    Kori was very helpful!
  • GN
    Gayla Nader
    Nov 28, 2025
    1.0
    The customer service is awful at this location and has always been awful. I would think that the manager would try to improve the quality of service for this location after many years, but it is still the same and it is terrible. You always feel like you’re inconveniencing the staff if you ever place an order of any kind.
  • CH
    Chad Martin (CHAD MARTIN SELLS HOMES)
    Nov 11, 2025
    5.0
    I love the Unwiches. They always seems so fresh with the crispy lettuce wraps.
  • KZ
    Karl Z
    Oct 21, 2025
    4.0
    I would've gave 5 stars if they learned to wash there hands before they put gloves on and after they finished with the cash register. I don't understand why no one washes there hands. This location is a bit outdated as well.