Numerous customers reported slow and inattentive service, with some experiencing rude staff and long wait times for food and drinks.
Food Quality
Mixed reviews on food quality; while some enjoyed the wings and burgers, others complained about cold, stale, or poorly prepared items.
Positive Staff Interactions
Several customers praised specific staff members for their excellent service, highlighting friendly and attentive interactions.
Takeout Problems
Frequent issues with takeout orders, including missing items and incorrect orders, were noted by multiple customers.
Atmosphere
The restaurant's atmosphere was generally described as lively and enjoyable, making it a good spot for watching games.
OC
olivia carter
3 days ago
5.0
Busy on a Friday night and kaylee stepped in and provided great service! Great food and fast refills! Stop in for a great time!
LO
Lisa Obry
Nov 17, 2025
5.0
This BWS is fantastic! They always get our order right, even when we call in takeout for 10+ people on very short notice. The food is always hot, fresh, and delicious.
Our most recent order was on Veterans Day, and Matt took our order over the phone. He was so polite and even suggested new items for us to try and once again, everything was GREAT! When we picked up the order, it was so nice to learn that BWS gives veterans free wings on Veterans Day.
Way to go, BWS! Thank you, Matt and team, for another wonderful experience! :)
LG
Luke G
Nov 14, 2025
4.0
My server Tyler was very friendly and professional and he recommended me and my friend a deal that saved us money on our food. The wings I ordered were pretty good and it’s nice there’s so many TV’s in the restaurant. It was a good experience overall and Tyler was a stand out part of the meal.
DH
Danny Haddad
Nov 3, 2025
1.0
If I could put no stars I would. We arrived at 7pm left at 9:45pm without putting one thing in my mouth. When checking in at 8pm I was told my food is coming out and never did. I had an issue before but I thought to give a place a second chance and I should have never done. Not to bring the racial card out but at 8pm a family of at least 15 people walked in at 8pm and had food by 8:35pm. Very disappointing for a franchise that literally has everything set up to throw a few wings in a microwave. I would never wish anyone to enter this place.
BG
Brad Gilbert
Oct 27, 2025
1.0
Placed my takeout order 45 minutes before close, the lobby was empty while I waited for assistance by the door for 10 minutes, only to be told my order was sneakily pushed until TOMORROW MORNING because the kitchen apparently can't cook 10 boneless wings in less than 45 minutes on a slow monday night