Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food being served cold, incorrect items, and overall dissatisfaction with the quality.
Cleanliness
Several customers mentioned unsanitary conditions, including reports of cockroaches and dirty dining areas.
Staff Attitude
Multiple reviews noted unprofessional and rude behavior from staff, contributing to a negative customer experience.
AG
Ajay G
Feb 14, 2026
5.0
Always a good breakfast run at this location.
JS
JaTaya Smith
Feb 10, 2026
1.0
Went there this morning at 6:30am. Called before to make sure they had the strawberry cream pies. The gentleman said 2, I wanted 4. Guaranteed he would make more.
I arrive and the GM has no idea who I spoke to and claims she’s been there all night. REFUSED to make more pies and tried selling me pies from the previous day. Then proceeded to cancel my entire order and said she is not going to service me due to my “rudeness this early in the morning” when I asked why couldn’t more pies be made. Walked away and refused to come back and speak to me. I wasn’t rude at all, just didn’t understand why more pies couldn’t be made when this store is 24 hours! The young man in the cash out window refused as well to not take my order due to her direct orders to him to not take it.
The GM is tall, mid weight, and African American. She wouldn’t tell me her name nor did she have on a name tag.
She was rude, unaccommodating, unprofessional, and immature. The behavior of her as a GM was unacceptable and childish. Also, this is a fast-food franchise, the job description is literally to make and serve food. I don’t see what the issue was about dropping more pies other than not wanting to perform the duty. Mind you, I had about a $30 order!
Never had an issue with this location until today and will not be back due to the GM. That is not how you treat a human nor a PAYING guest/customer.
AP
Angel Parker
Feb 3, 2026
5.0
Very clean, professional and warm in a good sense. The employees are kind and informative, also checking up on you, to see if you’re enjoying the meal and experience. I’d recommend this place if you want a quick efficient yet tasty meal
AS
Ashley Sanders
Feb 1, 2026
1.0
If I could give this place a 0/10, I would — honestly, negative stars.
I waited in the drive-thru from 8:23–8:35 just for my order to be taken. After that, it took forever to even move forward. When I pulled up to the payment window, no one was there, so I proceeded to the next window where I was immediately told to “move up, we’re waiting on your order.” I explained that I hadn’t even paid yet and asked how long the wait would be. I was told “not long.”
My total was around $30, and I used the app for discounts. After pulling forward, I waited another 30 minutes before someone finally came out to hand me my food.
When I checked the bag, I was missing a Big Mac. By then the line was long, so I had to loop back around to the front just to get the sandwich. Once I finally got home and started unpacking the food for my family, I discovered the 4-piece nuggets were covered in Big Mac sauce inside the box.
Between the extreme wait time, poor communication, missing items, and messy food, this was an absolutely terrible experience. Never again.
LB
Lanae Burdett
Feb 1, 2026
1.0
drove 12 minutes here at 6:25am on February 1st just for all the staff to be outside in their vehicles smoking and not taking orders.
What are the regular operating hours for this McDonald's location?
McDonald's in Redford Township is open 24 hours every day of the week.
What are the drive-through hours for this McDonald's?
The drive-through is open 24 hours a day, seven days a week.
When does this McDonald's offer delivery service?
Delivery is available Monday through Saturday from 6:00 AM to 2:00 AM, and Sunday from 7:00 AM to 10:00 PM.
What delivery and pickup services does McDonald's provide?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
It is located at 25830 Plymouth Rd, Redford Township, MI 48239, USA.
Can I place an order online or via an app for this McDonald's?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What nearby places could I visit before or after dining at McDonald's?
Nearby places include The City Church, Foxy Nails beauty salon, and Franks Diner, offering options for worship, beauty services, and additional dining.
Which gas stations are close to this McDonald's?
Mobil Gas Station, BP, bp gas station, Shell, and Sunoco Gas Station are all nearby for fuel needs or convenience shopping.
Are there any entertainment or arts-related places near McDonald's?
Yes, you can visit Jazz & Spirit Dance Theater of Detroit and Danse d'amour dance school nearby for arts and entertainment activities.
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