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McDonald's

3.0
(1999 reviews)

Business Details

(313) 937-8210
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25830 Plymouth Rd, Redford Township, MI
48239, United States

Hours

Reviews

3.0
1,999 reviews
5 stars
537
4 stars
343
3 stars
358
2 stars
180
1 star
581

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews highlighted issues with food being served cold, incorrect items, and overall dissatisfaction with the quality.

Cleanliness

Several customers mentioned unsanitary conditions, including reports of cockroaches and dirty dining areas.

Staff Attitude

Multiple reviews noted unprofessional and rude behavior from staff, contributing to a negative customer experience.
  • AG
    Ajay G
    Feb 14, 2026
    5.0
    Always a good breakfast run at this location.
  • JS
    JaTaya Smith
    Feb 10, 2026
    1.0
    Went there this morning at 6:30am. Called before to make sure they had the strawberry cream pies. The gentleman said 2, I wanted 4. Guaranteed he would make more. I arrive and the GM has no idea who I spoke to and claims she’s been there all night. REFUSED to make more pies and tried selling me pies from the previous day. Then proceeded to cancel my entire order and said she is not going to service me due to my “rudeness this early in the morning” when I asked why couldn’t more pies be made. Walked away and refused to come back and speak to me. I wasn’t rude at all, just didn’t understand why more pies couldn’t be made when this store is 24 hours! The young man in the cash out window refused as well to not take my order due to her direct orders to him to not take it. The GM is tall, mid weight, and African American. She wouldn’t tell me her name nor did she have on a name tag. She was rude, unaccommodating, unprofessional, and immature. The behavior of her as a GM was unacceptable and childish. Also, this is a fast-food franchise, the job description is literally to make and serve food. I don’t see what the issue was about dropping more pies other than not wanting to perform the duty. Mind you, I had about a $30 order! Never had an issue with this location until today and will not be back due to the GM. That is not how you treat a human nor a PAYING guest/customer.
  • AP
    Angel Parker
    Feb 3, 2026
    5.0
    Very clean, professional and warm in a good sense. The employees are kind and informative, also checking up on you, to see if you’re enjoying the meal and experience. I’d recommend this place if you want a quick efficient yet tasty meal
  • AS
    Ashley Sanders
    Feb 1, 2026
    1.0
    If I could give this place a 0/10, I would — honestly, negative stars. I waited in the drive-thru from 8:23–8:35 just for my order to be taken. After that, it took forever to even move forward. When I pulled up to the payment window, no one was there, so I proceeded to the next window where I was immediately told to “move up, we’re waiting on your order.” I explained that I hadn’t even paid yet and asked how long the wait would be. I was told “not long.” My total was around $30, and I used the app for discounts. After pulling forward, I waited another 30 minutes before someone finally came out to hand me my food. When I checked the bag, I was missing a Big Mac. By then the line was long, so I had to loop back around to the front just to get the sandwich. Once I finally got home and started unpacking the food for my family, I discovered the 4-piece nuggets were covered in Big Mac sauce inside the box. Between the extreme wait time, poor communication, missing items, and messy food, this was an absolutely terrible experience. Never again.
  • LB
    Lanae Burdett
    Feb 1, 2026
    1.0
    drove 12 minutes here at 6:25am on February 1st just for all the staff to be outside in their vehicles smoking and not taking orders.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

McDonald's in Redford Township is open 24 hours every day of the week.

What are the drive-through hours for this McDonald's?

The drive-through is open 24 hours a day, seven days a week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
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