Arby's

4.0
709 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1651 Grand River Ave, Portland, MI
48875, United States

Hours

Reviews

4.0
709 reviews
5 stars
325
4 stars
216
3 stars
89
2 stars
34
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; some praised friendly and efficient staff, while others reported rude or unenthusiastic employees.

Food Quality

Food quality varied significantly; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.

Cleanliness

Cleanliness of the restaurant was frequently mentioned, with some customers noting clean facilities, while others reported dirty tables and restrooms.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to frustration among customers.
  • DI
    Daniel Isaacson
    Dec 30, 2025
    5.0
    People are nice, the place was clean and food was what you'd expect.
  • TB
    The Grounded Bohemian
    Dec 27, 2025
    5.0
    I used the drive-through and was pleasantly surprised that on Christmas Eve, the young woman taking my order was extremely happy and genuine and not in a rush to get me through the line. The roast beef sandwich and fries were fresh and delicious and my order was accurate!
  • SK
    Steven Klein
    Dec 8, 2025
    1.0
    I just said in the lobby for several minutes waiting on someone to take my order while hearing people in the back talking. I then called out multiple times to have someone come take my order and they just continue talking. I have literally never had that happen at a fast food restaurant before
  • DA
    David Allen
    Nov 14, 2025
    5.0
    Service was great and food was hot and great 👍 👌
  • JH
    JJ H
    Nov 4, 2025
    2.0
    Girl at the window is quiet as hell sounds miserable, throws change into my hand and proceeds to not talk the entire interaction, might just be night shift or me but dang that girl was very off putting and rude.