At Wendy’s in Port Huron, MI we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Port Huron, MI hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a significant problem with customer service.
Food Quality
Many reviews mentioned cold, poorly prepared, or incorrect food items, leading to dissatisfaction with the overall food quality.
Management Concerns
Several customers expressed frustration with management's handling of issues, including poor training and lack of support for staff.
Mixed Experiences
While some customers praised friendly staff and good food, these positive experiences were overshadowed by the frequency of negative feedback.
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Neal Sinacola
Dec 17, 2025
4.0
My sister and I stopped for a Classic Chocolate Frosty.
HL
Hanna Longerbeam
Nov 8, 2025
1.0
this wendy’s sucks. everytime you come here you get cold food or not what you ordered. asked for a dr pepper no ice and they made a big deal at the window saying you can buy another one. lmao why you should get what you pay for. it’s easier to not put ice in a drink than it is to.
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Tony Zeoli
Oct 20, 2025
1.0
Gave me the wrong Food, and refuse to remake it. Do not go here
JJ
Jessica Johnson
Oct 15, 2025
1.0
Two orders were placed 10/15 shortly after 11:15 p.m. The first order wasn't taken correctly because the cashier was rushing instead of listening. When we asked for the manager and tried to tell him what the issue was he didn't even listen. First he said it was because he is new and when I offered the advice that he should slow down and listen he said they were on a strict timer and can't!! What??? I worked fast food for ten years and was an assistant manager for two. Nothing about how this was handled was acceptable. The excuses we were given while the manager proceeded to tell us the amount of seconds our order was at was frustrating. The second order was cancelled. I cancelled an order for two frosty blends and two medium fries(which was for my daughter because she just had her wisdom teeth pulled!!). The order was cancelled because the customer service was terrible and there was no effort to even fix it!! Shame on you for pushing sos onto your employees to the point that they can't even provide acceptable customer service or an apology. We could have made this right but at that point I was so disgusted with the managers response and lack of effort. You guys need to reevaluate your procedures and retrain!!! I feel bad for the kids working there because their training is a management issue that needs to be fixed!!!
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AMANDA C
Aug 28, 2025
1.0
Every single time I come here even when ordering on the app I am forced to park and wait over 15 minutes for my order. EVERY….SINGLE…..TIME