Many customers reported problems with delivery, including late arrivals, missing items, and incorrect addresses.
Customer Service
Feedback highlighted a mix of experiences with customer service, ranging from rude interactions to friendly and helpful staff.
Food Quality
While some customers praised the food quality, others noted inconsistencies in sandwich preparation and missing ingredients.
Speed of Service
The restaurant's claim of 'freaky fast' service was frequently contradicted by customer experiences of long wait times.
DR
Deb Ronayne
5 days ago
5.0
I recently needed a very large order at the last minute and this crew went above and beyond to get it done. The food is fresh and the staff is professional and friendly. Worth going out of your way to visit this Jimmy John's on Penniman in Plymouth!!
SS
Stephanie
Jan 5, 2026
1.0
JJ will NOT deliver to you. I’m 1.3 miles from this location. After 20 minutes I received notice my order was setup through Uber Eats. Order will get to me an hour after it was placed.
JP
Jerry P
Dec 23, 2025
5.0
Excellent food
ZF
Zack Francavilla
Dec 16, 2025
5.0
I deliver out of the unrelated milford jimmy johns and have for over a decade. We received a catering order for my grandmother's funeral and absolutely everything was perfect. The delivery, the cuts, the sandwiches, the help over the phone (from what I was told by the orderer), the funeral info (very vital for getting to the proper viewing)