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Dunkin' Zero
Brand Certified

Dunkin'

4.0
(632 reviews)

Business Details

(734) 459-5944
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Plymouth, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
39600 E Ann Arbor Rd, Plymouth, MI
48170, United States

Hours

Reviews

4.0
632 reviews
5 stars
339
4 stars
117
3 stars
79
2 stars
32
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and unprofessional behavior, leading to a negative overall experience.

Product Quality

Several reviews highlighted issues with food and drink quality, including stale donuts, incorrect orders, and unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that there are positive interactions.

Cleanliness Concerns

Multiple reviews mentioned unsanitary conditions, including dirty counters and improper food handling practices.

Inconsistent Experience

Customers noted a mix of experiences, with some visits being satisfactory while others were disappointing, suggesting inconsistency in service and product quality.
  • AH
    Aidan Hudson
    Feb 6, 2026
    1.0
    The lady who made my coffee was extremely rude. Also it’s all ice plus the cup isn’t even 80% full. It’s a shame for how expensive these coffees are to be shorted like this. Very disappointed. Took one sip look at this!
  • WW
    Wuuu
    Jan 29, 2026
    5.0
    Jacob the hardest/best🔥🔥
  • AD
    Anxhela Dushi
    Jan 21, 2026
    1.0
    Very bad experience at Dunkin’ Donuts. I ordered 2 cappuccino coffees and waited there for 30 minutes , which is completely unacceptable. I explained that I was very late for work, but the female employee with long black hair showed no urgency and did not seem to care at all. The service was extremely slow, unprofessional, and discourteous. I am very dissatisfied. Management seriously needs to address this issue because this level of service is not normal. Very slow service and very poor customer experience.
  • CC
    Chadzilla “Cheetoface” Cheetoface
    Jan 8, 2026
    1.0
    Went here late at night. Took forever to get my drink as there was one employee taking and making orders at the front counter and drive thru while also running the gas station. The manager is rotten for understaffing them like that.
  • CL
    Chris lively
    Dec 19, 2025
    1.0
    I called and asked a simple question and was hung up on.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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