Wendy's

3.7
921 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1185 M 89, Plainwell, MI
49080, United States

Hours

Reviews

3.7
921 reviews
5 stars
362
4 stars
246
3 stars
140
2 stars
45
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, with long wait times and unresponsive staff being common complaints.

Food Quality

Many reviews highlighted issues with food quality, including cold or stale items, incorrect orders, and poorly prepared food.

Cleanliness

Customers noted unsanitary conditions in both the dining area and restrooms, with dirty tables and lack of proper hygiene among staff.

Customer Service

Several reviews mentioned rude or unprofessional behavior from employees, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
  • TJ
    Travis Jehnsen
    Aug 30, 2025
    1.0
    They need to clean there store and work on their employees they all look super scruffy and dirty I'm not trying to judge but they are preparing and making my food for me to eat they do not look like they care to ever wash anything. On there body let alone there hands,same goes for taco bell and burger king and McDonald's there in plainwell it's sad
  • TM
    Thomas McCrorey
    Aug 19, 2025
    1.0
    ALWAYS have to ask for napkins when going thru the drive-thru. Always.
  • DM
    Damien McMillon
    Aug 17, 2025
    5.0
    Burger
  • KT
    K Taylor
    Aug 16, 2025
    4.0
    Good food, great deals on Biggie Bags!
  • JG
    Jarret Geering
    Jul 31, 2025
    2.0
    Stopped here for lunch on a trip up north. Had to twice tell the person they rang my order up wrong, after repeating myself multiple times. Then got on the road only to find out that the was no bacon on any of the sandwiches that were all supposed to have bacon, chicken nuggets were cold, fries were cold. I think this whole chain is going down hill have not found a Wendy’s anywhere in Michigan that can put a decent order together lately.

Frequently Asked Questions About Wendy's

Is Plainwell Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.