Jimmy John's

3.7

298 reviews

Business Details

Sandwich Restaurant

Jimmy John's

1255 M-89, Plainwell, MI

49080, United States

Monday10:00 AM - 9:00 PM

Tuesday10:00 AM - 9:00 PM

Wednesday10:00 AM - 9:00 PM

Thursday10:00 AM - 9:00 PM

Friday10:00 AM - 9:00 PM

Saturday10:00 AM - 9:00 PM

Sunday10:00 AM - 9:00 PM

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3.7

298 reviews

5 stars

139

4 stars

3 stars

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1 star

AI-generated from recent customer reviews

Many customers reported frequent issues with incorrect orders and missing items.

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor handling of complaints.

The location struggles with timely service, with numerous complaints about slow delivery and drive-thru wait times.

Food quality is inconsistent, with several reviews mentioning stale bread and poorly made sandwiches.

There are concerns about management responsiveness and the overall training of staff, impacting customer satisfaction.

CC
Carrie Curbey
Nov 25, 2025
2.0
Ordered 2 sandwiches online at 11:43, delivery didn’t arrive until 12:58 and one of the sandwiches wasn’t right
BD
B D
Nov 3, 2025
5.0
Keiran is the man - I came in really close to closing time; he was beyond kind & accommodating. Thanks for the sammich & being a super rad dude.
MR
Marissa Raven
Oct 18, 2025
5.0
Amazing management
SK
Sharon Kosier
Sep 7, 2025
4.0
The menu was a little difficult to understand
BW
Baden Wackerle
Nov 22, 2019
5.0
Quick service, and willing to take care of any problems you might have.