Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3155 Ann Arbor Saline Road in Pittsfield is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,254 reviews
5 stars
766
4 stars
261
3 stars
109
2 stars
44
1 star
74
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times for food, both for in-store orders and online pickups, with some experiencing incorrect orders.
Food Quality
While many enjoyed the burgers and fries, there were numerous complaints about inconsistent food quality, including overcooked or undercooked items.
Pricing Concerns
A significant number of reviews highlighted the high prices, with many customers feeling that the cost did not justify the quality of the food.
Customer Service
Some staff members received praise for their friendliness and helpfulness, but there were also reports of poor service and staff conflicts.
- XLXun Lin2 days ago2.0It has been three times that they put the cajun fries in my bag long time before I arrive. Previously, they always put it in as I pick it up. When I picked up my food, the fires were already soft and wet (bc they sealed the bag. Steam from warm burgers made it soft and wet). Also, for the most recent two visits, the extra fries they gave me were way less than the standards. I don't care about less fries or not. But taking together, I can see that the quality of food from this store is decreasing in the past two-three months. Will not go back recently even though it is just a few blocks away from my apt.
- BWBee WilsonJan 2, 20263.0What’s the point of ordering ahead and doing a pick up when I always end up waiting just as long as I would have if I’d ordered at the counter? Do better.
- NNNessaDec 28, 20251.0I ordered my burger well done because as I explained to the cashier, the last time I came, my burger was raw. They assured me that they would take care of me. I waited 15 minutes for my food, and took it home. I took one bite of my burger and it was very mushy. I looked down and the entire inside of both parties was pink. I called the store and explained that this burger was raw, so they offered to remake it. By the time I got my second burger, my fries were cold. It sucks to spend almost $20 on a meal you can’t truly enjoy. This location had switched management multiple times over the past 7 years, not sure what’s going on but the service keeps going downhill.
- TCThomas CharltonDec 27, 20254.0Wonderful customer service a d quick food prep
- DHDaniel Hooven (Hooveycraft)Dec 6, 20255.0This was our first visit, and not our last. We all agreed the burgers were ample and delicious. As most places today fries are two expensive for our SS check, we ordered them any, they were good. Drinks with refills. Little pricey but worth it, if you don't go out much.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys Pittsfield accept reservations?
No, Five Guys at 3155 Ann Arbor Saline Road does not accept reservations.
What are the opening hours for Five Guys Pittsfield?
Five Guys Pittsfield is open from 11:00 AM to 10:00 PM on Monday to Wednesday and Sunday, and from 11:00 AM to 11:00 PM on Thursday to Saturday.
Does Five Guys Pittsfield offer delivery service?
Yes, Five Guys Pittsfield offers delivery service with varying hours, typically from 11:00 AM to 9:30 PM or 10:30 PM depending on the day.
Can I customize my order at Five Guys Pittsfield?
Yes, you can customize your burger in more than 250,000 ways and choose from over 1,000 milkshake combinations at Five Guys Pittsfield.
What payment options are accepted at Five Guys Pittsfield?
Five Guys Pittsfield accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys Pittsfield have wheelchair accessible facilities?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms.
Where can I find the menu for Five Guys Pittsfield?
You can view the menu online at http://www.fiveguys.com/Menu or order directly at https://order.fiveguys.com/location/five-guys-pittsfield-twp/menu.
What are some nearby places to visit around Five Guys Pittsfield?
Nearby places include Menchie's Frozen Yogurt for dessert, Pancheros Mexican Grill for Mexican cuisine, and Woof Gang Bakery & Grooming if you have pets.
Where can I get a smoothie or juice close to Five Guys Pittsfield?
Atomic Smoothie and Beyond Juicery and Eatery are nearby options to enjoy smoothies and health-focused drinks.
If I need a haircut or grooming service near Five Guys Pittsfield, where should I go?
You can visit Sport Clips Haircuts of Ann Arbor – Pittsfield Place or Megan Hope Hair Studio for hair styling and grooming services near Five Guys Pittsfield.