Arby's

3.8
640 reviews
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Business Details

438 W Mitchell St, Petoskey, MI
49770, United States
(231) 347-3351
http://www.arbys.com/locations/us/mi/petoskey/438-w-mitchell-st/store-1073
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
438 W Mitchell St, Petoskey, MI
49770, United States

Hours

Reviews

3.8
640 reviews
5 stars
256
4 stars
176
3 stars
95
2 stars
41
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and understaffing, leading to frustration.

Food Quality

Mixed reviews on food quality; some praised it while others complained about cold or poorly prepared items.

Staff Attitude

Customer experiences varied widely, with some praising friendly staff and others reporting rude or hostile behavior.

Cleanliness and Conditions

Concerns were raised about the cleanliness of the restaurant and uncomfortable conditions, particularly regarding temperature.

Inconsistent Hours

Customers expressed frustration over inconsistent operating hours and difficulty accessing the restaurant.
  • CC
    Colin
    1 day ago
    1.0
    Terribly slow, every time. They aren’t even nice, every time.
  • PW
    Pete Ward
    Dec 18, 2025
    1.0
    Go elsewhere unless you have 30 to 40 minutes to wait your food. According to other reviews management still seems to be the same
  • RS
    Ryan Schulkins
    Oct 22, 2025
    5.0
    They were really busy and you could tell they were stressed. But overall good customer service and they were speedy for as full as the drive through line was
  • SW
    Sydney West
    Oct 12, 2025
    2.0
    Cashier was hostile, she was very aggressive with typing in the order. She raised her voice and threw the cup on the counter at my friend. The loby doors were open when they weren't supposed to be according to the cashier and she acted like it was our fault. I understand that this location was understaffed but she was hostile and it was distressing. Food was good though👍
  • KN
    Kenneth Niemi
    Sep 19, 2025
    5.0
    I use the app it's faster
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