Wendy's

3.5
1204 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
828 S Kalamazoo, Paw Paw, MI
49079, United States

Hours

Reviews

3.5
1,204 reviews
5 stars
433
4 stars
262
3 stars
202
2 stars
79
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly at the drive-thru, with long wait times and inefficient order processing.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Numerous customers expressed disappointment with the food quality, citing cold items and poorly prepared meals.

Customer Service

While some employees received praise for their friendliness, many reviews noted rude staff and a lack of professionalism.

Cleanliness

Several customers reported unsanitary conditions, including dirty dining areas and inadequate supplies like napkins.
  • BM
    Brian Mayer
    Nov 15, 2025
    2.0
    Dine in has same cold food experience as the other reviewers. Burger patty was broken, cooked dry, and cold. Fries and nuggets were luke warm at best. Maybe as a freeway stop they don't care since we are passing thru.
  • BK
    Ben Koepsell
    Nov 15, 2025
    1.0
    The burgers were burnt and the buns were stale. The fries were bad. Like the oil was bad. The place was disgusting. Spills on the floors. The floor was sticky all over. Tables weren’t cleaned. Bathrooms were gross. The service was fine. Workers were nice but just not a great experience.
  • SN
    Samantha Noble
    Nov 10, 2025
    5.0
    Leaving a 5 star review because I love Wendy's BUT the last 5 times I have tried getting chili they are out. I just want some dang delicious chili, come on man.
  • TP
    Tara Payton
    Oct 29, 2025
    1.0
    Rude, food wasn't very good, cold fries, frosty was horrible, charged wrong. Nuggets were ok.
  • EA
    Erik A
    Oct 21, 2025
    1.0
    Went to drive through. Waited at the drive through squak box for a few minutes, no one answered the driveway. No one at the next window, then drove up to the last window. I could see about 5 people inside congregated. Waited about 5 minutes before someone came to the window. Took our order. Then another five minutes went by. Then asked to pull off to the side while they prepared by order. Then waited another 10 minutes. Finally got the food. Then got home and half the order was missing. Wow. I should have left at the first sign of "I don't care". Save yourself the trouble and go elsewhere.

Frequently Asked Questions About Wendy's

Is Paw Paw Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.