Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Paw Paw Subway® Restaurant at 725 South Kalamazoo Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with reports of rude employees and unresolved complaints.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with mobile order fulfillment.
Food Quality
While some customers praised the freshness and taste of the food, others reported unsanitary conditions and subpar food preparation.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary food handling practices.
Staff Performance
Mixed feedback on staff performance, with some employees receiving praise for their friendliness and efficiency, while others were criticized for their attitude and service.
QF
Quinn Fuller
Jan 20, 2026
1.0
Every mobile order I’ve placed here has been completely wrong. Wrong stuff on even the wrong bread. Sometimes they will skip extra paid stuff added as well. I’ve tried to file complaints, but the manager just closes the complaints and marks them as resolved with no actual resolution. I have never received any form of refund for my messed up orders.
The last time I went, they tried giving me someone else’s order twice and then made me wait for half an hour just to find out they made mine half an hour ago and it was just sitting there getting cold.
I am honestly shocked by just how low the amount of effort is put in by the people who work here. I recommend going to any other subway instead if you are doing a mobile order.
LM
Logan Munster
Dec 30, 2025
3.0
Overall decent people when it comes to workers, but Crystals customer service is absolutely terrible. Every time I come in she is snippy with customers, and doing nothing but complain and curse under her breath. That's unacceptable for a child friendly fast food place, especially complaining so much in her public position.
JB
Jacob Boven
Oct 29, 2025
1.0
Very rude employees! Every employee I tried to speak were very rude. I would not recommend the paw paw location due to this issue. Fix your attitude and maybe you’ll get customers.