McDonald's

3.1
2803 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
829 S Kalamazoo, Paw Paw, MI
49079, United States

Hours

Reviews

3.1
2,803 reviews
5 stars
761
4 stars
551
3 stars
460
2 stars
291
1 star
740

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders and experiencing frequent mistakes.

Management Issues

Numerous reviews highlighted poor management, with complaints about rude behavior from managers and a lack of effective leadership.

Cleanliness

The restaurant was frequently described as dirty, with reports of sticky floors, unclean restrooms, and overall unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poorly prepared food.

Customer Experience

Overall, the atmosphere was described as chaotic and uninviting, leading to a negative dining experience for many patrons.
  • JW
    Jordanne Wait
    Nov 12, 2025
    1.0
    Waited over 20 minutes in line for a single 6-piece Chicken Nugget Happy Meal, only to be told to pull ahead and wait even longer. When the order finally arrived, the chicken nugget box contained nothing but an empty bun—no nuggets at all. Absolutely unacceptable service and feels like a complete scam.
  • TT
    Tyler
    Nov 8, 2025
    1.0
    I was on a trip where we made a stop here and might I say the worst McDonald’s I’ve ever been to, the food was terrible half of our order food was cold and we spent atleast 40$. The fries had no salt at all. We dined in and saw at least five people including us have a problem with the meals and when we walked in there wasn’t anyone even in the front we had to ask someone to come. 3/4 of my family member that w a friend with me got high-c tasted like water with a sprinkle of carbonization worst McDonald’s I’ve ever been to.
  • GS
    George Starks
    Nov 7, 2025
    3.0
    Again ordered frappes had to use the bathroom so went inside but order was drove thru, let them know that my order was for drive thru and for whatever reason it took them 25 mins to get me my order and it was just 2 frappes
  • HD
    Heather Disbrow
    Nov 5, 2025
    1.0
    Was asked to pull over to a reserve spot, then waited another 15 minutes. By the time my food was finally brought out the fries were cold, I asked if I could get fresh fries that weren't cold and had to wait another 5 or so minutes meanwhile the rest of my food is getting cold. I ended up going inside to get my fries.
  • DA
    Destiny Alexander
    Nov 3, 2025
    1.0
    I was extremely disappointed by the manager on duty, Tia. Her behavior towards customers was unbelievably rude and unprofessional. She seemed completely overwhelmed and unable to handle the simplest tasks of managing the restaurant. Orders were delayed, staff appeared confused, and the overall atmosphere was chaotic. It's clear she lacks the necessary skills to lead effectively, and it's impacting the entire customer experience negatively. I hope corporate takes note and addresses this issue. She is tarnishing the brand. Sad

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Paw Paw, MI?

McDonald's in Paw Paw, MI is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location provides drive-through service 24/7.