Wendy's

4.1
1231 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
428 W. Main Street, Owosso, MI
48867, United States

Hours

Reviews

4.1
1,231 reviews
5 stars
588
4 stars
357
3 stars
172
2 stars
52
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, particularly in the drive-thru, with instances of rudeness and lack of responsiveness from staff.

Food Quality

While some customers praised the food as fresh and delicious, others noted inconsistencies in quality, including cold items and incorrect orders.

Cleanliness

Several reviews mentioned cleanliness issues, particularly behind the counter and in the bathrooms, which detracted from the overall experience.

Speed of Service

Customers experienced mixed reviews regarding wait times, with some noting quick service while others reported long waits and understaffing.
  • JD
    June Davies
    Dec 21, 2025
    4.0
    Getting skimpy on condiments
  • GJ
    Gavin Johnson
    Dec 7, 2025
    4.0
    Its a Wendy's, not a crazy place to go, but if you want food theres worse places to go(McDonald's).
  • KL
    Kresstina Larsen
    Nov 23, 2025
    3.0
    I’m am so sick of subpar customer service!!! This could have been a five star review but, the young man at the windows was a nightmare. Here’s a tip. If the person you are waiting on is kind and polite and treating you with respect perhaps you should reciprocate. If your customer said “thank you” reply with “you’re welcome” if they say “have a nice day” smile and tell them the same, IT’S NOT THAT HARD!!! I have worked in customer service for over 30 years. I get that people are difficult, which is why when you get someone that’s being kind to you, you should be kind in turn. If you can’t do that then perhaps find a job more suitable to your personality. Food was great! Service sucked and it’s sucks every time I go to this location. With that being said I don’t care how great the food was, I won’t be back!!!
  • RB
    Ryan Bailey
    Oct 2, 2025
    5.0
    I don’t know what kind of magic Wendy’s puts into their hamburgers, but every bite feels like I’m tasting the American Dream between two buns. The patty? Juicy enough to make a steakhouse jealous. The lettuce? So fresh it probably just clocked out of the garden. The service? Friendlier than your grandma offering you a second helping at Thanksgiving. Every time I pull up, the food is hot, fresh, and somehow makes me feel like I’m winning at life. Honestly, if there were an Olympic event for hamburgers, Wendy’s would bring home the gold and the silver, just to prove a point. And as if the food wasn’t enough, let’s talk about that drive-through—it sparkles like a red-carpet runway. Why? Because Baileee’s Complete was there making sure it looks as good as the food tastes.
  • DM
    DezDuckyLipz MSP
    Sep 29, 2025
    5.0
    I was in a pretty bad mood coming in, for no reason but still. As usual I come into Wendy's cause this location is the only Wendy's I'll enjoy or eat. When Abby with the blue eyes runs over and tell me I am pretty. Shout-out to her and she deserves all the raises, I was mentally torn after (tmi) my own mom called me ugly. Abby fixed me right up now I'm happy again! Thank you Abby and thank you Wendy's you all keep up the great work ♥️

Frequently Asked Questions About Wendy's

Is Owosso Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through at Wendy's in Owosso, MI?

The drive-through at Wendy's Owosso is open daily from 6:30 AM to midnight.