Jimmy John's

3.9
240 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1018 E Main St, Owosso, MI
48867, United States

Hours

Reviews

3.9
240 reviews
5 stars
134
4 stars
37
3 stars
18
2 stars
17
1 star
34

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, but there were complaints about stale bread and incorrect orders.

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and poor handling of complaints.

Speed of Service

Many customers experienced slow service, with complaints about long wait times for orders and delivery.

Cleanliness

The restaurant was noted as clean by some, but there were also reports of unsanitary conditions and unprofessional behavior from staff.
  • MJ
    marti jones
    Dec 18, 2025
    2.0
    Order the club lulu. Had the thinnest pieces of turkey and ham n mostly filled with lettuce that I to remove to even get a taste of meat. Very disappointed, only redeeming point was the staff was friendly. Went thru drive-thru
  • GG
    Goobert
    Dec 10, 2025
    5.0
    Really good food here
  • RR
    rachel rasch
    Nov 14, 2025
    5.0
    I just got an order that I placed inside and a sweet Girl helped me With everything because the app was messed up and I was so frustrated and I was already having a bad day and she made it a lot better and I’m so grateful. It’s nice to have some good customer service nowadays. Her name was Matracia and I’m very sorry because I probably spelt it incorrectly. But I just wanted to make sure that she knows I appreciated her.
  • RR
    Rachel
    Nov 7, 2025
    4.0
    A friend and I went for lunch on 11/6. My friend ordered something and stated it was not good only to me. The young lady who runs the store (Violet) I believe must have overheard and immediately offered her another sandwich and/or her money back. The way she approached this in my opinion was actual customer service you rarely see anymore. She is doing a great job trying to make sure her customers are happy. She gave her a full refund and offered her chips for free on her.
  • BV
    Bethanie Veresh
    Oct 17, 2025
    3.0
    I went through the drive thru at about 1pm on 10/17/25 and a brunette with her hair up was very rude to me when I asked for a bag for my sandwich. She rolled her eyes, huffed, and said "I just don't understand " while shaking her head and complaining to her staff about me wanting a bag for my food. The food was great, but her service, even after I apologized for asking for a bag, was downright upsetting.