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Jimmy John's

3.9
(240 reviews)

Business Details

1018 E Main St, Owosso, MI
48867, United States
(989) 725-7200
https://locations.jimmyjohns.com/mi/owosso/sandwiches-1383.html

About

Sandwich Restaurant

Location

Jimmy John's
1018 E Main St, Owosso, MI
48867, United States

Hours

Reviews

3.9
240 reviews
5 stars
134
4 stars
37
3 stars
18
2 stars
17
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised friendly and helpful staff, others reported rude service and poor handling of complaints.

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others complained about stale bread, incorrect orders, and insufficient meat.

Speed of Service

Many customers experienced slow service, with complaints about long wait times for both in-store and delivery orders.

Cleanliness

The restaurant was generally noted as clean, but there were instances of unsanitary conditions reported.

Order Accuracy

Frequent issues with incorrect orders and missing items were highlighted by multiple customers.
  • MJ
    marti jones
    Dec 18, 2025
    2.0
    Order the club lulu. Had the thinnest pieces of turkey and ham n mostly filled with lettuce that I to remove to even get a taste of meat. Very disappointed, only redeeming point was the staff was friendly. Went thru drive-thru
  • GG
    Goobert
    Dec 10, 2025
    5.0
    Really good food here
  • RR
    rachel rasch
    Nov 14, 2025
    5.0
    I just got an order that I placed inside and a sweet Girl helped me With everything because the app was messed up and I was so frustrated and I was already having a bad day and she made it a lot better and I’m so grateful. It’s nice to have some good customer service nowadays. Her name was Matracia and I’m very sorry because I probably spelt it incorrectly. But I just wanted to make sure that she knows I appreciated her.
  • RR
    Rachel
    Nov 7, 2025
    4.0
    A friend and I went for lunch on 11/6. My friend ordered something and stated it was not good only to me. The young lady who runs the store (Violet) I believe must have overheard and immediately offered her another sandwich and/or her money back. The way she approached this in my opinion was actual customer service you rarely see anymore. She is doing a great job trying to make sure her customers are happy. She gave her a full refund and offered her chips for free on her.
  • BV
    Bethanie Veresh
    Oct 17, 2025
    3.0
    I went through the drive thru at about 1pm on 10/17/25 and a brunette with her hair up was very rude to me when I asked for a bag for my sandwich. She rolled her eyes, huffed, and said "I just don't understand " while shaking her head and complaining to her staff about me wanting a bag for my food. The food was great, but her service, even after I apologized for asking for a bag, was downright upsetting.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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