Dunkin'

2.9
75 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Otsego, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
1314 M-89, Otsego, MI
49078, United States

Hours

Reviews

2.9
75 reviews
5 stars
29
4 stars
4
3 stars
2
2 stars
8
1 star
32
  • BS
    Brianna Sacco
    Nov 10, 2025
    5.0
    Previously had multiple terrible experiences at this Dunkin location. Today I went through the drive through and talked to 2 (I’m assuming new) workers who I hadn’t seen before. From the moment I pulled up to the moment I left the two employees working there were so sweet, helpful, and overall amazing people. (Dakota and McKenzie) they absolutely deserve the acknowledgement for turning this location around and hopefully it continues going up from there!
  • EL
    Emma L.
    Nov 1, 2025
    1.0
    Every single time i order a latte from here it is TERRRIBLE. I've gotten the same feedback from other people in my family who've visited this dunkin, also the younger girls that are in there always seem to have an additude and treat me like an inconvenience for ordering while theyre busy having a conversation. The breakfast sandwhiches are another thing that had always let me down at this location as well. I really enjoy dunkin and this establishment is doing a extremely poor job representing the company. Hopefully we'll see improvements soon though.
  • BL
    Brooke Lambert
    Nov 1, 2025
    2.0
    Had to have coffee remade several times now. Used to be consistent and good. Plus some of the workers have terrible attitudes. You're a franchise, get it together on your recipe prep.
  • FB
    Faith Bowe
    Oct 20, 2025
    5.0
    Went in and was greeted by Shelby, who was super sweet and friendly. Doughnuts were tasty and coffee was hot and fresh!
  • SP
    Shelly Perry
    Oct 20, 2025
    1.0
    I’ve tried to give this store a chance but everyone in it needs to be fired atp they are running the store to the ground. Always claim they are out of everything on the menu if that’s the case then the manager needs to lose their job for not placing orders of restock properly. Terrible attitudes towards everyone. I hope cooperate does something about this because theres no way they’re actually making money off this store if the store isn’t selling anything due to never having anything in stock. And the workers are continuously running customers off left and right.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Otsego, MI?

Dunkin' in Otsego, MI is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup options?

Yes, Dunkin' offers both delivery and curbside pickup services.