McDonald's

3.5
644 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
213 N State St, Otisville, MI
48463, United States

Hours

Reviews

3.5
644 reviews
5 stars
210
4 stars
150
3 stars
122
2 stars
55
1 star
107

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold, greasy, or improperly prepared items.

Service Speed

Many reviews highlighted slow service, with long wait times in both the drive-thru and inside the restaurant.

Order Accuracy

Numerous customers experienced problems with incorrect orders, missing items, or poorly made food.

Staff Attitude

Feedback on staff was mixed; while some praised friendly service, others noted rudeness and lack of professionalism.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
  • MM
    Madyson Mcdonald
    5 days ago
    1.0
    Asked for light mayo on my mcchicken there was so much mayo coming out the side not to mention I added cheese tomatoes an bacon on it it which was also falling out the side it was on the way to where I was going so I stoped but I wouldn’t go out of my way to go there again
  • NB
    Nicole Briseno
    Nov 24, 2025
    4.0
    Whoever made my food deserves some top.
  • HS
    Heidi Schweitzer
    Oct 15, 2025
    1.0
    Just got home with food. Our quarter pounders are so greasy we couldn't eat them. Coke probably needed to be changed bc they are light colored and taste gross. Tried to call no answer. What a waste of money!
  • AH
    Aurora Harmon
    Sep 8, 2025
    2.0
    This place is a hit and miss for me. Today was a bad experience. The Frappuccino machine has been down for the past week and a half, and I got an iced coffee instead which got me so sick I was throwing up nonstop just from a drink. My family and I have never had a bad experience ordering quarter pounders or Happy Meals but that seems to be the only thing we ever get freshly cooked and everything else is always disgusting.
  • LL
    Leeland Luna
    Aug 14, 2025
    1.0
    This particular McDonald's is always disappointment! I literally feel like I'm playing the lottery and I lose every single time here. Why is the quality of the food here so much worse then every single McDonald's I've EVER been to? Do better people!

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Otisville, MI?

McDonald's in Otisville, MI is open from 5:15 AM to 10:00 PM Monday through Thursday and Sunday, 5:15 AM to 11:00 PM on Friday, and 6:15 AM to 11:00 PM on Saturday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:15 AM to 10:00 PM Monday through Thursday and Sunday, 5:15 AM to 11:00 PM on Friday, and 6:15 AM to 11:00 PM on Saturday.