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Brand Certified

Chipotle Mexican Grill

3.3
(1322 reviews)

Business Details

4921 S Baldwin Rd, Orion, MI
48359, United States
(248) 391-0167

About

Mexican Restaurant
Chipotle Baldwin Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4921 S Baldwin Rd, Orion, MI
48359, United States

Hours

Reviews

3.3
1,322 reviews
5 stars
493
4 stars
268
3 stars
110
2 stars
84
1 star
367

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, overflowing trash, and a messy kitchen.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and missing ingredients.

Service Issues

Many reviews mentioned slow service, unprofessional staff behavior, and frequent mistakes with orders.

Stock Availability

Customers expressed frustration over the location often being out of key ingredients, such as rice and vegetables.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by numerous negative reviews.
  • QH
    Quinn Hallberg
    2 days ago
    1.0
    If I could give this location 0 stars that would be more fitting. Everyone behind the counter is faded as hell and the food layout was a mess. Messed up every single order and couldn’t even fully wrap the burrito. Worst customer service experience I have ever had
  • IC
    Israel Courser
    Feb 11, 2026
    1.0
    Bad experience here, chipotle needs to step up to there reputation. Here are the issues when I was there Undercooked food Small portions Very dirty tables Server was slow probably on something 4 workers were hanging out in the back slacking off and being really loud Also gave rice when asked to put no rice in it simple mistake that was made twice with my group both of them were allergic.
  • JE
    Jazmyn Eve
    Feb 3, 2026
    1.0
    This is the 4th time trying to order from this location. Poor quality. Majority of the time I order off of door dash because I’m very busy during the day at work and everytime my bowl BARELY HAS ANY MEAT IN IT. I shouldn’t be able to see the bottom of the bowl when I take the lid off either. I don’t recommend this location you better off driving futher away to get better quality and quantity… just ridiculous.
  • RG
    Ramzi Gildeh
    Feb 1, 2026
    1.0
    My chips were stail so I asked for another bag and she said try these and gave me another bag and they were even more stail chips lol :/
  • JF
    Jade Fraser
    Jan 25, 2026
    3.0
    Chipotle has definitely gone down over the years, especially during Covid. I always loved chipotle and now I don’t care as much. The atmosphere is always dirty with the table never being clean so you either have nowhere to sit or I have to clean it. The staff sometimes are in their own world by not helping you out and having their own fun. It took me 5 minutes trying to figure out on who is going to check me out. They are always run out of stuff and I just came here a couple of weeks ago and they had no ice in their fountain drink station and the soda is flat as can be. I was definitely disappointed. Definitely won’t be seeing me here a lot.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill on Baldwin Road offer?

Chipotle Baldwin Road offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at 4921 S Baldwin Rd?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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