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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.7
(450 reviews)

Business Details

2080 W Grand River Ave, Okemos, MI
48864, United States
(517) 349-4425

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Okemos is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
2080 W Grand River Ave, Okemos, MI
48864, United States

Hours

Reviews

3.7
450 reviews
5 stars
212
4 stars
88
3 stars
49
2 stars
26
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for food, incorrect orders, and poor customer service experiences.

Food Quality

While some customers praised the food quality, others complained about inconsistencies, cold items, and unsatisfactory meals.

Staff Attitude

Feedback varied on staff friendliness, with some customers highlighting excellent service while others noted rudeness and dismissive behavior.

Cleanliness

Several reviews mentioned cleanliness issues, including unkempt facilities and unsanitary conditions.

Ordering Experience

Customers expressed frustration with the self-service kiosks and online ordering system, citing technical glitches and inefficiencies.
  • DT
    Diabetespharm Tech
    4 days ago
    1.0
    Grosset place I’ve been I went to the bathroom and it was disgusting fecal everywhere I went to the kiosk it doesn’t even ask your name. I don’t think this is a well organized place. Overly just not satisfied. It could be Better
  • TN
    Tyler Herbert (Nov)
    Feb 6, 2026
    5.0
    I have had a consistent good experience at this Panera with my partner! The food is always good, the atmosphere is usually pretty chill, although it does get pretty busy at times. The staff is super nice though! Kyle in particular was really friendly and helpful, and just made the experience more human and enjoyable!
  • DL
    dan lance
    Feb 2, 2026
    5.0
    Great staff! Kyla made my day. I came in with a very cranky toddler and she was so nice, she put a smile back on his face.
  • BB
    Ben Bailey
    Jan 28, 2026
    1.0
    Went and stood at register had some who works the say hello and walk away a waited and No one ever came to help me and I left
  • DC
    Dale Chesney
    Jan 21, 2026
    1.0
    Terrible experience. We ordered a comfort meal for a family that really needed it. The online order was placed in the morning for 5:30 pm delivery. We received numerous last minute text that delivery will be a bit late but was on the way. We finally got in touch with an associate only to find out that our food order has been sitting ready for delivery since 5pm. No one from DoorDash has picked it up despite receiving updates that the food is on the way. It’s now 6:45pm and the food is still waiting for pickup. Everyone is blaming the other guy. I would not recommend using this Panera Bread location if you want customer service.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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