Panera Bread

4.0
880 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Okemos is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
2080 W Grand River Ave, Okemos, MI
48864, United States

Hours

Reviews

4.0
880 reviews
5 stars
460
4 stars
203
3 stars
81
2 stars
43
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, missing items, and poor service, particularly in the drive-thru and during order pickups.

Food Quality

While some customers praised the freshness and taste of the food, others experienced inconsistencies in portion sizes and quality, including cold or improperly prepared items.

Staff Attitude

Feedback varied on staff interactions; some customers highlighted friendly and helpful service, while others reported rudeness and dismissive behavior from employees.

Cleanliness

Several reviews mentioned cleanliness issues, including unkempt dining areas and unsanitary conditions in restrooms.

Management Concerns

There were multiple complaints about poor management practices, including staffing shortages, disorganization, and lack of responsiveness to customer issues.
  • EF
    Elizabeth Fish
    Nov 7, 2025
    2.0
    Waited 20 minutes for a bowl of soup. Had to cancel it because my lunch break was over and I still didnt get it. 🙃 terrible serive. I better get a refund too cuz they couldn't give me one before I left for some reason.
  • TM
    Trudy Meinecke
    Oct 21, 2025
    5.0
    One of the better Asian Salads from a Panera. The romaine was fresh and crispy. Good quality!!
  • SO
    Shawn Oleary
    Oct 18, 2025
    1.0
    I asked for extra au jus for the French dip. I was refused by staff and management. 4oz to dip a 12" sandwich. I'm outraged and I didn't even get a refund for unacceptable food. I will NEVER eat at any Panera. The little cup of jus wasn't even half full The manager and staff act privileged and dismissive. I'm calling corporate on Monday
  • DD
    Doug Demers
    Oct 17, 2025
    1.0
    Placed an online order at the Panera in Okemos. Went in the store to pick up. Order wasn't ready until 30 minutes after they said it would be. Then get all the way home and neither of the 2 salads had chicken in them like we ordered. $13 a piece for a salad without a protien. Panera screwed up both orders.
  • OO
    OldWayArtisans
    Oct 13, 2025
    4.0
    Some great new sandwiches on offer by this company these days. I had the chicken pesto ciabatta dipper with the black bean soup and both were better than I expected. I might have added a bit more salt and a pinch of garlic to the soup, but it was a great companion to the sandwich. I elected to accept a short length of French baguette as a side and that was also great for dipping in the soup. The staff were friendly and efficient and I didn't see anybody goofing laugh back there. It was a positive all around, and I'll be happy to visit this location again.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Okemos accept reservations?

No, Panera Bread in Okemos does not accept reservations.

What are the opening hours for delivery at Panera Bread Okemos?

Delivery is available daily from 7:00 AM to 9:00 PM.