Jimmy John's

3.7
302 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3450 Okemos Rd, Okemos, MI
48864, United States

Hours

Reviews

3.7
302 reviews
5 stars
132
4 stars
75
3 stars
26
2 stars
14
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect sandwich types.

Operating Hours

Several customers expressed frustration over inconsistent operating hours, with reports of the location closing early or not being open when advertised.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and professionalism.

Food Quality

While some customers enjoyed the sandwiches, others noted issues with freshness and preparation, particularly with toppings and ingredients.
  • NN
    Nick
    Oct 26, 2025
    2.0
    Went in today around 530 PM (Sunday 10/26). The staff were worked up about something, swearing and dealing with some drama. I ordered a Vito picklewich to try out. The rewards option wasn't working and the cashier could not figure it out. The kids working there were very distracted and got my order wrong. They were friendly toward me and other patrons though, just not focused on making food. When I got home I realized they gave me a tuna salad sandwich instead of what I ordered. Took a bite and tossed it out. The picklewitch was almost $9. Not good value for the amount of food you get compared to their regular sandwiches. If looking for a low carb option the unwitch is a much better value. I dont see this being a very popular option moving forward. I dont forsee going back to this JJ location in the future. Not impressed.
  • LN
    Lydia Nemitz
    Oct 15, 2025
    5.0
    This location is always timely, nice, and they get my order right every time.
  • SC
    Shiana Carter
    Oct 1, 2025
    1.0
    Extremely nasty I keep trying to give yall a chance. Never again
  • JL
    Jeff Lopez
    Sep 26, 2025
    5.0
    Excellent staff and management!
  • TC
    Trisha Conklin
    Sep 13, 2025
    1.0
    I’ve come by before around 10:45pm, and all the lights were off. I didn’t see any employees either. It says they’re opened til 11, so that was confusing. Then I just came by on Thursday evening around 10:45pm once again, and these poorly written signs were up on both entrance doors. I didn’t really want to go through the drive thru, so I grabbed something from the gas station instead. Based on all these other reviews I’m seeing, I’m glad I haven’t ordered anything from here. It’s been about 3+ years since I’ve eaten here last, and everything at this location seems to have gone downhill since then. I won’t be back to try again.