Dunkin'

Reviews

• SS

  Shantell Stanford

  5 days ago
  1.0
  On this morning of November 19, 2025, I decided to treat myself to breakfast at a local establishment that I had previously heard positive things about. Filled with anticipation for a delightful start to my day, I arrived at the venue and immediately inquired about their enticing six-dollar meal deal, which I had been eager to try. However, as I placed my order, I politely requested water to accompany my meal instead of the usual coffee. To my dismay, the response I received was anything but welcoming. The staff member I spoke with informed me, rather curtly, that they were unable to substitute water for coffee. This baffling refusal left me feeling undervalued as a customer. Instead of attempting to help me find a solution, he abruptly suggested that I “just order from someplace else.” It was shocking to receive such dismissive treatment, especially over something as simple as a glass of water. His rudeness did not go unnoticed, and I couldn’t help but feel the atmosphere shift into one of discomfort and unprofessionalism. It was disheartening to witness such a lack of basic customer service in what I had hoped would be a friendly and welcoming environment. Ultimately, the combination of poor attitude and refusal to accommodate a simple request overshadowed any positive aspects of my visit. As a result of this disheartening experience, I have made the firm decision that I will never return to this establishment. It’s truly remarkable how a single interaction—over a cup of water—can leave such a lasting negative impression. I believe that businesses should prioritize their customers and strive to create a pleasant dining atmosphere, and sadly, this particular location has failed miserably in that regard.
• SD

  Shweta Deshmukh

  Oct 26, 2025
  5.0
  I’ve visited many Dunkin’ locations, but this was by far my best experience! Aman was incredibly kind and professional. He recommended the best flavors, made our coffee perfectly. The coffee was honestly the best I’ve ever had! Thank you so much, Aman, for your amazing service and cheerful attitude… you made our day!
• AM

  Aneesah Muhammad

  Sep 26, 2025
  1.0
  I usually love stopping by before school, but this location has been disappointing—especially since the revamp. I ordered a Dunkin’ latte and while pulling up my rewards at the window, I asked if I could add something to my order. The employee refused, saying she was “on a timer.” It wasn’t busy at all, and I told her I didn’t mind waiting, but she still said no. When I asked for a manager, they gave me the same response. Customer service should come before speed, especially when there’s no line. I’ll be choosing another Dunkin’ moving forward unfortunately. Sincerely a Air-force Veteran.
• LA

  Lissa Ashford

  Aug 23, 2025
  5.0
  To expensive for my pockets
• BB

  berlynn

  Aug 7, 2025
  5.0
  America Runs on Dunkin.

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