Tropical Smoothie Cafe

Reviews

• SS

  Sona Sandhu

  Jan 24, 2026
  1.0
  I rarely leave negative reviews, but this experience was extremely disappointing. I ordered a veggie sandwich, chicken quesadillas, and a smoothie. When I got home, my veggie sandwich was missing. I called the restaurant and was told I could come back to get it. My husband made a special trip the next day. I asked (politely) if a yogurt could be included for the inconvenience, which was declined—fine, I understood. However, when I went to eat the sandwich later, it turned out to be chicken, not veggie. After two trips back to the restaurant, the order was still incorrect. When I called to speak with the manager, the interaction was very upsetting. She was rude, repeatedly cut me off, blamed us for “not being clear,” and was aggressive throughout the conversation. There was no apology, no acknowledgment of the inconvenience, and no attempt to make things right. Between the missing item, incorrect orders, gas, and time spent, I lost $ and left feeling frustrated and disrespected. Mistakes happen—but how they’re handled matters. Unfortunately, the lack of accountability and customer care ensured I won’t be returning, especially given attitude of the manager.
• TT

  Tera

  Jan 19, 2026
  5.0
  Acai bowls were so good!
• AK

  Alex Kulhanek

  Dec 22, 2025
  5.0
  Friendly staff and great smoothies what else can anyone ask for?
• AW

  Abs W

  Nov 16, 2025
  1.0
  Their app isn't working for the .99 cents smoothie and the manager, Macy, didn't care!
• CW

  Chase Whitelaw

  Nov 16, 2025
  1.0
  False Advertising Alert 🚫 There’s a promotional sign in the window at this Tropical Smoothie location advertising a $0.99 smoothie deal. I followed all the instructions—downloaded the app, favorited a Michigan location, and even waited over a week—but due to app glitches, I was unable to redeem the offer. When I spoke with Macy, the General Manager and highest-ranking employee on site, she told me this was the fourth time today she’s had to explain the same issue. Despite meeting all the promo requirements, she said there was nothing they could do to honor it. I asked to speak with her superior, but she claimed she wasn’t allowed to provide that information and said, “I just work here.” I then requested a discount on my order as a goodwill gesture, but Macy said employees are not given any ability to apply discounts. I was directed to a broken “Contact Us” link in the app, which I was told could take anywhere from 24 hours to several weeks to fix. Meanwhile, I’m standing here ready to use the promo. I also suggested the sign be removed since it’s misleading and clearly tied to a known, unresolved issue. Macy refused, citing corporate orders. I’m extremely disappointed with both Macy’s handling of the situation and Tropical Smoothie’s lack of accountability. I won’t be returning to this or any other location.

Frequently Asked Questions About Tropical Smoothie Cafe