Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
387 reviews
5 stars
209
4 stars
67
3 stars
28
2 stars
15
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Smoothie Quality
Many reviews mentioned inconsistent smoothie quality, with complaints about them being poorly blended or lacking flavor.
Management Concerns
The management, particularly a manager named Macy, received negative feedback for unprofessional behavior and lack of accountability.
Positive Staff Interactions
Despite the issues, some customers praised friendly staff members who provided good service and made their experience enjoyable.
Hygiene Concerns
Several reviews raised concerns about cleanliness and hygiene practices among staff, particularly in food preparation areas.
- AWAbs WNov 16, 20251.0Their app isn't working for the .99 cents smoothie and the manager, Macy, didn't care!
- CWChase WhitelawNov 16, 20251.0False Advertising Alert 🚫 There’s a promotional sign in the window at this Tropical Smoothie location advertising a $0.99 smoothie deal. I followed all the instructions—downloaded the app, favorited a Michigan location, and even waited over a week—but due to app glitches, I was unable to redeem the offer. When I spoke with Macy, the General Manager and highest-ranking employee on site, she told me this was the fourth time today she’s had to explain the same issue. Despite meeting all the promo requirements, she said there was nothing they could do to honor it. I asked to speak with her superior, but she claimed she wasn’t allowed to provide that information and said, “I just work here.” I then requested a discount on my order as a goodwill gesture, but Macy said employees are not given any ability to apply discounts. I was directed to a broken “Contact Us” link in the app, which I was told could take anywhere from 24 hours to several weeks to fix. Meanwhile, I’m standing here ready to use the promo. I also suggested the sign be removed since it’s misleading and clearly tied to a known, unresolved issue. Macy refused, citing corporate orders. I’m extremely disappointed with both Macy’s handling of the situation and Tropical Smoothie’s lack of accountability. I won’t be returning to this or any other location.
- MPMike PaquinAug 22, 20255.0This place makes the absolute best smoothies around. I've had plenty of those healthy, smoothie-like drinks from other places, and they're "ok" .... but they never taste as good as a smoothie from Tropical Smoothie Cafe. The Watermelon Mojito is excellent as are the new tropical flavors. I really like the new bowls too. Download the app and they'll have your food waiting for you when you arrive...easy-peasy!!!
- RTRandy ThayerJul 10, 20254.0Waited over 15 minutes because it was busier than usual as some athletes decided this was their lunch spot. So once I got the sandwich complimenting my açaí berry smoothie, I bolted out of there to get back to work, now late. Finally biting into the turkey bacon ranch sandwich BOY WAS I BUMMED, NO BACON!!! Are you kidding me, it’s in the sandwich title for crying out loud. So I call the store to let them know and all I get is “ok man, sorry about that, have a great rest of your day”!
- RMRaven MacKinnonJul 9, 20251.0Not asking for much, just employees that can read. I don’t like to spend money just to throw food in the trash. I am a super picky eater and I believe that if you’re in the restaurant/fast food industry, you should know how to follow simple instruction or you should consider a different career path.
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the dine-in hours for Tropical Smoothie Cafe in Novi?
The cafe is open for dine-in from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday, and 9:00 AM to 9:00 PM on Sunday.
Can I order food for delivery from Tropical Smoothie Cafe?
Yes, delivery is available daily from 7:00 AM to 8:45 PM on weekdays, 8:00 AM to 8:45 PM on Saturday, and 8:00 AM to 8:30 PM on Sunday.
What pickup options does Tropical Smoothie Cafe offer?
The cafe offers in-store pickup, curbside pickup, and same day delivery services.
How can I order ahead from Tropical Smoothie Cafe?
You can order ahead using the Tropical Smoothie mobile app available on both iOS and Android, or online via their website for delivery, curbside pickup, or in-cafe pickup.
What kinds of meals are served at Tropical Smoothie Cafe?
They serve breakfast, lunch, brunch, dinner, and late night meals including smoothies, wraps, flatbreads, bowls, salads, and desserts.
What payment methods are accepted at Tropical Smoothie Cafe?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, MasterCard, and Visa.
Does Tropical Smoothie Cafe have family-friendly options and seating?
Yes, the cafe welcomes families, offers a children's menu, has seating available, and provides counter service.
What nearby restaurants can I visit along with Tropical Smoothie Cafe in Novi?
Nearby restaurants include Detroit Wing Co., Dickey's Barbecue Pit, Firehouse Subs, Dairy Queen, The Grand Diner, Don's of Traverse City, and Stingers bar and grill.
What other services or shops are located near Tropical Smoothie Cafe that might be useful to customers?
Nearby services and shops include Lady Jane's Haircuts for Men, Diva Nails, Huntington Bank, Sam's Club Pharmacy, Verizon, T-Mobile, and automotive services such as VIP Tire & Automotive.