Business Details
About
Coffee ShopCafeTea RoomBreakfast Restaurant
Sweetwaters Coffee & Tea offers indulgent, real ingredient focused drinks with a global influence inspired by our founder's love of food & beverages and driven by their creativity. Enjoy a fresh-pressed Espresso, Cappuccino, Latte or Mocha from our classic coffee menu. Or a unique, signature drink like Creme Caramel, Dreamy Cold Brew, French Vietnamese Au Lait, Thai Iced Tea or Frozen Strawberry Bliss. Our extensive premium tea selection includes Pomegranate Green, Oolong, Chai, Imperial Black, Matcha, and herbal teas. Try our fresh, classic café fare of decadent pastries & desserts, delicious sandwiches, frozen drinks & more. Join us at the cafe to relax, work or meet with others in our warm, inviting neighborhood coffeehouse.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
225 reviews
5 stars
140
4 stars
30
3 stars
13
2 stars
10
1 star
32
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported poor service experiences, including rude staff and long wait times for orders.
Food Quality
Inconsistencies in food quality were noted, with some items being served cold or not meeting expectations.
Atmosphere
The coffee shop is generally praised for its cozy atmosphere and cleanliness, making it a pleasant place to visit.
Drink Consistency
Customers expressed dissatisfaction with the inconsistency of drink quality, with some drinks tasting different each time.
Staff Friendliness
Despite some negative experiences, many reviews highlighted friendly and helpful staff members.
- ICIan Croucher2 days ago2.0I enjoy the food and the coffee is good, but I have never once have them make my order correctly. I’ll ask for two orders of hash browns and an extra sausage patty on my sandwich, and have never once actually have them give me what I paid for. This all online or through DoorDash, so I don’t know that I would have the same experience if I ordered in store but it’s hard sometimes for me to do that because I’m typically at work when I order from here. It’s really good stuff! I just would not order online from here if it can be avoided
- LPLevi P.Dec 21, 20252.0Edit to add: once I got home, I opened my sandwich and it was soggy and made wrong. Pretty much sealed the deal that my family and I won’t be returning. I love coming here but I don’t think I’ll be back. I come here often enough that I know it’s a bit pricier, but I’ve always preferred the quality. Today I came through the drive thru as I was paying with cash. Before coming in, I rang up everything in the app to know how much cash I needed. In the app, for my 4 items it’s $25.02. When I got to the window, as I wasn’t told my amount at the speaker, I was told it was $28. I mentioned it was inconsistent with the app, and was told it was the “up charge for the oat milk”. Fine- but the upcharge is $1.05, not $3. No attempt to fix it, no acknowledgment. I work in customer service, I get that the employees there today didn’t make the app. But if your goal is customer retention, I would check up on your prices in the app to make it consistent with in store pricing. I took my other drink off and paid for my partner’s drink, but I will not be coming back in to this local location. Pretty disappointed
- ALAndrew LouderDec 20, 20255.0Great Americano.
- CGCynthia GarnerDec 13, 20253.0I placed an online order at 11:23AM for a bagel sandwich and hot chocolate. When I arrived at 11:44AM, my order was not ready. I had to ask the host for an update, and she handed me my drink, which had clearly been sitting for some time. Meanwhile, another host only then began preparing my sandwich. This was confusing, why wouldn’t the sandwich be made first so that both items could be served hot together? Instead, the sandwich was rushed, and the egg and hash brown were cold. It had to be remade, which meant I waited even longer. By the time I finally received my order, it was 12:04PM. The food and drink themselves were fine once corrected, but the process was frustrating. I strongly recommend that the store establish a better system for preparing orders, especially during peak hours, so customers don’t end up waiting 40 minutes for a simple sandwich and drink.
- TBToy BostonNov 22, 20255.0I love this coffee shop they have the best drinks
Frequently Asked Questions About Sweetwaters Coffee & Tea
Where does Sweetwaters' coffees and teas come from?
Sweetwaters coffees are grown around the world from Latin America to Asia. We only use the highest quality arabica beans which are custom blended & roasted to bring out the best in the beans' flavor, body, & acidity. Our founders, Wei & Lisa, grew up with many wonderful teas and used their knowledge & Asian heritage to select unique & exquisite-tasting teas from as far as China, Japan, India, S. Africa & Egypt.
Is Sweetwaters coffee and tea fair trade and/or organic?
Sweetwaters offers several Fair Trade and organic coffees such as our Midnight Blend, Arbor Ypsi Blend, Red Moon, and various seasonal coffees. Our teas are whole-leaf teas. We use premium real ingredients for specialty teas such as Matcha, Chai, Thai Iced Tea, Ginger Lemon Tea, & Ginger Raspberry Tea
Can you order Sweetwaters’ coffee or tea online?
Download the Sweetwaters app at the Apple App Store or on Google Play. Many options for online ordering; Sweetwaters Coffee & Tea website, DoorDash, Grubhub, UberEats, Postmates, and eZcater.
What types of pastries and desserts are available at Sweetwaters Coffee & Tea?
Blueberry Scones, Cinnamon Scones, CranOrange Scones, Chocolate Croissants, Butter Croissants, Bagels, Lemon Bars, Mini French Donuts, Macarons, Joy Nut Bars, Chocolate Chunk Cookies, Charlie Brownies, Carrot Cake, OMG Chocolate Cake, Tiramisu.
What kind of specialty coffee and tea drinks can you get at Sweetwaters?
Latte, Cold Brew Coffee, Espresso, Cappuccino, Organic & Fair Trade Coffees & Whole-leaf Teas, Mocha, Dreamy Cold Brew, Frozen Ice Dragons, Creme Caramel, Dragon Eye, French Vietnamese Au Lait, Chai Latte, Great Pumpkin Latte, Spice Carmel Apple, Matcha Latte, Fruit Teas, Iced Teas, Lemonades, & Tea Lemonades.
Does Sweetwaters provide catering services?
Yes, Sweetwaters offers boxes of brewed coffee or tea serving 10 - 12, coffee & tea 6 packs and individually sealed bottles, assorted pastry and or dessert trays with scones, croissants, lemon bars, mini donuts, joy nut bars, cookies, brownies and cakes, & whole cakes, tiramisu. Sandwich trays of biscuit, bagel or pretzel sandwiches (10 person minimum) yogurt parfaits, potato chips
Where does Sweetwaters Coffee & Tea source its coffees and teas from?
Sweetwaters sources its coffees globally from Latin America to Asia using high-quality arabica beans custom blended and roasted, and offers exquisite teas selected from regions including China, Japan, India, South Africa, and Egypt.
Does Sweetwaters offer Fair Trade or organic coffee and tea options?
Yes, Sweetwaters offers several Fair Trade and organic coffees like Midnight Blend and Arbor Ypsi Blend, and uses whole-leaf teas with premium, real ingredients in its specialty teas.
Can customers order Sweetwaters Coffee & Tea products online?
Customers can order online through the Sweetwaters app, their website, or delivery platforms including DoorDash, Grubhub, UberEats, Postmates, and eZcater.
What types of pastries and desserts are available at Sweetwaters?
Sweetwaters offers a variety of pastries and desserts including scones, croissants, lemon bars, mini French donuts, macarons, nut bars, cookies, brownies, carrot cake, chocolate cake, and tiramisu.
What specialty coffee and tea drinks does Sweetwaters serve?
Sweetwaters serves classic drinks like lattes, cappuccinos, cold brew, as well as signature drinks such as Creme Caramel, Dreamy Cold Brew, French Vietnamese Au Lait, Thai Iced Tea, and Frozen Strawberry Bliss.
Does Sweetwaters provide catering services?
Yes, Sweetwaters offers catering with options including brewed coffee or tea boxes, assorted pastries and desserts trays, sandwich trays, yogurt parfaits, and more for various group sizes.
What are the opening hours of Sweetwaters Coffee & Tea in Novi Town Center?
Sweetwaters is open Monday to Friday from 6 AM to 7 PM and on weekends from 7 AM to 7 PM.
Which nearby cafes and eateries can customers visit around Sweetwaters Coffee & Tea?
Nearby options include Biggby Coffee for more coffee choices, Potbelly Sandwich Shop and Bagger Dave's for casual dining, as well as First Watch and IHOP for breakfast and brunch.
Are there retail and service stores near Sweetwaters Coffee & Tea that customers might find convenient?
Yes, customers can visit the nearby AT&T Store for mobile needs, European Wax Center for beauty services, and DMC Nails for nail care.
What attractions or markets near Sweetwaters can customers explore before or after their visit?
Customers can explore the Novi Farmers Market for local goods and visit The Residences at Sakura Novi, a historic landmark near Sweetwaters.