Business Details
About
Coffee ShopCafeTea RoomBreakfast Restaurant
Sweetwaters Coffee & Tea offers indulgent, real ingredient focused drinks with a global influence inspired by our founder's love of food & beverages and driven by their creativity. Enjoy a fresh-pressed Espresso, Cappuccino, Latte or Mocha from our classic coffee menu. Or a unique, signature drink like Creme Caramel, Dreamy Cold Brew, French Vietnamese Au Lait, Thai Iced Tea or Frozen Strawberry Bliss. Our extensive premium tea selection includes Pomegranate Green, Oolong, Chai, Imperial Black, Matcha, and herbal teas. Try our fresh, classic café fare of decadent pastries & desserts, delicious sandwiches, frozen drinks & more. Join us at the cafe to relax, work or meet with others in our warm, inviting neighborhood coffeehouse.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.1
221 reviews
5 stars
139
4 stars
30
3 stars
12
2 stars
8
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff varies widely; some customers report friendly and helpful service, while others describe rude and unhelpful interactions.
Drink Quality
Drink quality is inconsistent; some customers enjoy their beverages while others report issues like lukewarm drinks or drinks tasting different each visit.
Food Quality
Food quality receives mixed reviews; some items are praised, while others are criticized for being cold or poorly prepared.
Service Speed
Service speed is a common complaint, with many customers noting long wait times for orders, especially during busy hours.
Atmosphere
The atmosphere is generally appreciated, with many customers enjoying the cozy and artistic environment.
- TBToy Boston2 days ago5.0I love this coffee shop they have the best drinks
- ATAngela T3 days ago5.0Clean and warm coffee shop, the clerk is very patient.
- JBJ BNov 8, 20251.0I decided to come here instead of Starbucks to get a vegan treat with my coffee. The last time I was here there were a couple of vegan baked goods. The two employees that assisted me did not know if they had anything vegan. One of the employees said there was something with marshmallows but she didn't know if it was vegan. The employees were friendly. I am blaming Sweetwaters and the management for not providing something vegan, and not training employees on what is vegan and what is not vegan. If I can only get a coffee, it's cheaper at Starbucks.
- TTTanya TarletonNov 3, 20253.0I was picking up an order on Sunday morning and waited about 15 minutes before I asked in Drive through what the wait time would be after I blew my horn to get someone’s attention at the window. I guy came to the window saying “Dude it’s a large order and I said I’m just checking and asking. He yelled at me then I got yelled back saying I’m a lady and not a man. I had no idea what the price of the order was since I was a delivery person. I reported him to the delivery service and will never purchase from there myself and have purchased in the past. The guy should not be working with people if can’t handle big orders Period!
- BRBethanni RamseyOct 14, 20252.0Will not be returning. Some of the rudest and most unhelpful staff I have encountered at a coffee shop. It was my first time coming in and i asked what drinks qualified for the $6 coffee and sand-which. The person who helped me was rude and would not give me a helpful answer. As a first time customer I dont know these things and it makes me not want to return. My drink was also full of coffee grounds so I didnt even get a drink. She was also rude to other staff members while I was there.
Frequently Asked Questions About Sweetwaters Coffee & Tea
Where does Sweetwaters' coffees and teas come from?
Sweetwaters coffees are grown around the world from Latin America to Asia. We only use the highest quality arabica beans which are custom blended & roasted to bring out the best in the beans' flavor, body, & acidity. Our founders, Wei & Lisa, grew up with many wonderful teas and used their knowledge & Asian heritage to select unique & exquisite-tasting teas from as far as China, Japan, India, S. Africa & Egypt.
Is Sweetwaters coffee and tea fair trade and/or organic?
Sweetwaters offers several Fair Trade and organic coffees such as our Midnight Blend, Arbor Ypsi Blend, Red Moon, and various seasonal coffees. Our teas are whole-leaf teas. We use premium real ingredients for specialty teas such as Matcha, Chai, Thai Iced Tea, Ginger Lemon Tea, & Ginger Raspberry Tea
Can you order Sweetwaters’ coffee or tea online?
Download the Sweetwaters app at the Apple App Store or on Google Play. Many options for online ordering; Sweetwaters Coffee & Tea website, DoorDash, Grubhub, UberEats, Postmates, and eZcater.
What types of pastries and desserts are available at Sweetwaters Coffee & Tea?
Blueberry Scones, Cinnamon Scones, CranOrange Scones, Chocolate Croissants, Butter Croissants, Bagels, Lemon Bars, Mini French Donuts, Macarons, Joy Nut Bars, Chocolate Chunk Cookies, Charlie Brownies, Carrot Cake, OMG Chocolate Cake, Tiramisu.
What kind of specialty coffee and tea drinks can you get at Sweetwaters?
Latte, Cold Brew Coffee, Espresso, Cappuccino, Organic & Fair Trade Coffees & Whole-leaf Teas, Mocha, Dreamy Cold Brew, Frozen Ice Dragons, Creme Caramel, Dragon Eye, French Vietnamese Au Lait, Chai Latte, Great Pumpkin Latte, Spice Carmel Apple, Matcha Latte, Fruit Teas, Iced Teas, Lemonades, & Tea Lemonades.
Does Sweetwaters provide catering services?
Yes, Sweetwaters offers boxes of brewed coffee or tea serving 10 - 12, coffee & tea 6 packs and individually sealed bottles, assorted pastry and or dessert trays with scones, croissants, lemon bars, mini donuts, joy nut bars, cookies, brownies and cakes, & whole cakes, tiramisu. Sandwich trays of biscuit, bagel or pretzel sandwiches (10 person minimum) yogurt parfaits, potato chips
Where does Sweetwaters Coffee & Tea source its coffees and teas from?
Sweetwaters sources its coffees globally from Latin America to Asia using high-quality arabica beans custom blended and roasted, and offers exquisite teas selected from regions including China, Japan, India, South Africa, and Egypt.
Does Sweetwaters offer Fair Trade or organic coffee and tea options?
Yes, Sweetwaters offers several Fair Trade and organic coffees like Midnight Blend and Arbor Ypsi Blend, and uses whole-leaf teas with premium, real ingredients in its specialty teas.
Can customers order Sweetwaters Coffee & Tea products online?
Customers can order online through the Sweetwaters app, their website, or delivery platforms including DoorDash, Grubhub, UberEats, Postmates, and eZcater.
What types of pastries and desserts are available at Sweetwaters?
Sweetwaters offers a variety of pastries and desserts including scones, croissants, lemon bars, mini French donuts, macarons, nut bars, cookies, brownies, carrot cake, chocolate cake, and tiramisu.
What specialty coffee and tea drinks does Sweetwaters serve?
Sweetwaters serves classic drinks like lattes, cappuccinos, cold brew, as well as signature drinks such as Creme Caramel, Dreamy Cold Brew, French Vietnamese Au Lait, Thai Iced Tea, and Frozen Strawberry Bliss.
Does Sweetwaters provide catering services?
Yes, Sweetwaters offers catering with options including brewed coffee or tea boxes, assorted pastries and desserts trays, sandwich trays, yogurt parfaits, and more for various group sizes.
What are the opening hours of Sweetwaters Coffee & Tea in Novi Town Center?
Sweetwaters is open Monday to Friday from 6 AM to 7 PM and on weekends from 7 AM to 7 PM.
Which nearby cafes and eateries can customers visit around Sweetwaters Coffee & Tea?
Nearby options include Biggby Coffee for more coffee choices, Potbelly Sandwich Shop and Bagger Dave's for casual dining, as well as First Watch and IHOP for breakfast and brunch.
Are there retail and service stores near Sweetwaters Coffee & Tea that customers might find convenient?
Yes, customers can visit the nearby AT&T Store for mobile needs, European Wax Center for beauty services, and DMC Nails for nail care.
What attractions or markets near Sweetwaters can customers explore before or after their visit?
Customers can explore the Novi Farmers Market for local goods and visit The Residences at Sakura Novi, a historic landmark near Sweetwaters.