Subway

4.0
180 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Novi Subway® Restaurant at 41736 W 10 Mile Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
41736 W 10 Mile Rd, Novi, MI
48375, United States

Hours

Reviews

4.0
180 reviews
5 stars
99
4 stars
33
3 stars
17
2 stars
6
1 star
25

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; some employees are praised for their friendliness and efficiency, while others are criticized for rudeness and poor customer interaction.

Cleanliness

Multiple reviews highlight issues with cleanliness, particularly in the dining area and bathrooms, leading to a negative impression of the restaurant's hygiene standards.

Food Quality

Feedback on food quality is inconsistent; while some customers enjoy fresh and well-made sandwiches, others report stale ingredients and poorly prepared items.

Pricing Issues

Several customers express frustration over pricing discrepancies, particularly regarding coupon acceptance and unexpected charges.

Management Changes

Many reviews indicate dissatisfaction with recent management changes, suggesting a decline in service and food quality compared to previous ownership.
  • GS
    Gavin Smart
    Aug 30, 2025
    5.0
    Jimmy Steve (not his real name, didn’t catch his real name) is awesome. He makes amazing subs and his customer service is great. He knows his crowd for sure. He’s a good reason we keep coming back for more.
  • RG
    Roy Gomez-Mendoza
    Aug 17, 2025
    1.0
    I was prevented from buying pop here in spite of coming in before closing time.
  • EE
    Erica Earl
    Aug 10, 2025
    1.0
    Ordered delivery and only received part of it. Now they won’t answer the phone to fix it. I will be doing a charge back if they don’t fix it asap
  • RS
    Randy Shaw
    Jul 8, 2025
    1.0
    BUYER BEWARE. I went here recently and ordered a sub. The final total was considerably higher than advertised, which is illegal, and the cashier seemed not to care when I mentioned the discrepancy. In fact, they are supposed to honor the advertised price. In addition, the place was uncleaned and my sub was burned. Be wary eating here.
  • TK
    Terry Keith
    Jun 23, 2025
    1.0
    I wanted to share feedback about a recent visit. Unfortunately, the service we received was very disappointing. The person who assisted us appeared visibly annoyed and was both rude and condescending during our interaction. This made the experience quite uncomfortable. In contrast, the other associate present was much more pleasant and professional. She seemed better suited to interact with customers and represent your business in a positive light. Additionally, I noticed that the shelf where the chips are displayed was quite dirty and in need of cleaning. It left a poor impression regarding the store’s overall cleanliness. I hope this feedback helps improve the customer experience moving forward.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 41736 W 10 Mile Rd, Oakland, Novi, MI 48375, USA.

What are the operating hours of this Subway location?

This Subway is open every day from 9:00 AM to 10:00 PM.