Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Novi Subway® Restaurant at 47790 Grand River Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported issues with food quality, including dry sandwiches, missing ingredients, and old meat.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and unhelpful responses to requests.
Cleanliness
Several customers noted cleanliness issues, particularly with the store and bathrooms, while some praised the cleanliness of specific locations.
Order Accuracy
Frequent complaints about incorrect orders and missing items from online orders were reported, leading to customer dissatisfaction.
Staff Attitude
Mixed feedback on staff attitude; while some employees were praised for being friendly and helpful, others were described as rude and dismissive.
BB
BRI
Oct 16, 2025
2.0
Driest sandwiches in the world. Have to keep asking for more sauce.. more of everything! even if you say “extra sweet onion” or “can I have more mayo” the man still put the slightest line of sauce.. at this point it was sarcasm & after the 5th “can I get a little more” I just got the food & left because I was really tired & just ready to go home & eat after working a 12 hour shift. I’m not understand how extra means keep adding the smallest drip on the sandwich. I basically ate a dry vegetable wrap. SMH. No exaggeration it literally was small thin lines!
SS
Sandra Salliotte
Oct 5, 2025
5.0
Good
OF
ondreya fitzpatrick
Sep 18, 2025
2.0
I purchased 2 subs drove a hour home just to bite into a SOUR chicken sub.. I know old meat when I taste it.. I ordered both the chicken bacon ranch. I couldn't eat it.. MONEY WASTED 😡
JE
Jhonatan Emilio
Jul 11, 2025
1.0
The cashier gave a 5 dollar bill instead of a 10 dollar bill. I saw him doing it on purpose and said nothing. I hope it helps you man. What a shame.