Pizza Hut

3.7
799 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 43443 Grand River Ave in Novi, MI. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
43443 Grand River Ave, Novi, MI
48375, United States

Hours

Reviews

3.7
799 reviews
5 stars
344
4 stars
177
3 stars
81
2 stars
60
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and failure to accommodate requests.

Food Quality

A significant number of reviews mentioned unsatisfactory food quality, including undercooked pizzas and lack of toppings.

Timeliness

Several customers experienced long wait times for their orders, both for pickup and delivery.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
  • PM
    Pizza man
    Dec 27, 2025
    3.0
    Good, but not like it used to be.
  • KG
    Kevin German
    Dec 6, 2025
    1.0
    What a joke of an establishment. I’ll be contacting corporate come Monday morning. I made a $60 order. Minutes after pushing my order through I realized I forgot to add 1 single ranch cup. I called the store and asked to add a ranch cup. The worker told me I couldn’t add to my order. So we had to do a separate order. So I said ok. She then told me they would be unable to deliver the single ranch cup. I suggested she put the ranch cup into my existing order and she told me she was unable to do so. So she wanted me to have my whole order delivered and then drive the 4 miles to come pickup my single ranch cup. What a joke. I then told her I want to cancel my order if she couldn’t be more helpful and she simply said “ok bye” And hung up on me. Unbelievable. This is why the Pizza Hut chain is dying. Common sense isn’t very common among their employees.
  • RR
    ruffiØ
    Nov 14, 2025
    1.0
    They forgot one of my pizzas. And no I don’t live close.
  • PC
    Primo C
    Nov 14, 2025
    1.0
    1. Had to wait an extra 15 mins besides the half an hour wait because not only an employee burnt my food while cooking, but also because HE FORGOT to make another to replace it. I overheard the manager react to the cook acting oblivious about redoing the food that he burnt himself. Although the manager offered to make a brownie instead, I referred not to waste any more time there. 2. Another customer next to me noticed one of the employees return from the restroom WITHOUT washing her hands. I feel sympathy for the manager for the being the ONLY one to try to hold the place together unlike the rest of kitchen employees. Overall, this place is not great…
  • RR
    Rebecca Roth
    Nov 7, 2025
    5.0
    Super friendly, had my pizza ready in under 25 minutes even during dinner rush.

Frequently Asked Questions About Pizza Hut

What are the regular operating hours for Pizza Hut at 43443 Grand River Ave, Novi, MI?

Pizza Hut in Novi is open from 10:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Can I order Pizza Hut delivery from the Novi location?

Yes, you can order delivery through the Pizza Hut website or mobile app for the Novi location at 43443 Grand River Ave.