Brand Certified
Panera Bread
3.7(1127 reviews)
Certified by Panera Bread • Mar 01, 2026
Business Details
25875 Novi Road, Novi, MI
48375, United States
Certified by Panera Bread • Mar 01, 2026
(248) 374-1701
Certified by Panera Bread • Mar 01, 2026
https://www.panerabread.com/en-us/cafe/locations/mi/novi/25875-novi-road
Certified by Panera Bread • Mar 01, 2026
About
Certified by Panera Bread • Mar 01, 2026
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Novi is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Panera Bread • Mar 01, 2026
Hours
Certified by Panera Bread • Mar 01, 2026
Reviews
3.7
1,127 reviews
5 stars
480
4 stars
251
3 stars
120
2 stars
81
1 star
195
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, both in-store and drive-thru, often exceeding 20-30 minutes.
Food Quality
Many reviews indicated a decline in food quality, with complaints about portion sizes, incorrect orders, and unsatisfactory taste.
Cleanliness
Numerous customers noted that the location was often dirty, with unclean tables and a lack of basic hygiene standards.
Staff Attitude
Feedback highlighted issues with staff friendliness and service, with several customers describing rude or unhelpful interactions.
Order Accuracy
There were multiple complaints about incorrect orders, missing items, and poor handling of special requests.
- KSKevin SmileyJan 24, 20261.0Ordered through drive through, and waited at the window without any acknowledgement for nearly 10 minutes. Then, they were confused with our simple order, one whole sandwich, one cup of soup. I clarified my order, but the attendant repeated it back wrong. Then, I attempted to correct it and they shut the window on me. No thank you. Judging by your other recent reviews, this is how it is here. Wish I had read them first.
- MDMichelle DeanJan 24, 20262.0This particular location is awful. Orders always take forever, way beyond the estimated time. The parking lot is awful too. Never anywhere to park and run in. Last time my order was ready for drive through and I had to wait 30 minutes just to pick it up because the line was so long. The next time I chose in cafe pick up but there was no one in the drive thru line so I pulled in and was told I could only pick up my order inside. Which didn’t make sense to me as they don’t even use the shelves to put the ordered. It was sitting back behind the counter. I wish I could avoid this place but sometimes it’s all everyone will eat!
- AMallie mcdowellJan 19, 20261.0The quality of their food has dramatically dropped. The asiago bagels I ordered were smaller than my hand and looked like a softball.
- MBMike ByrneJan 19, 20264.0Usually really good, it today my Toasted Caprice Focaccia was more like a Caprice Basil Pesto Explosion. Scant amount of arugula, and the smallest slices of fresh mozzarella drowning in the balsamic. It was gross.
- RHRandy HanleyJan 18, 20261.0Slowest location I've ever dealt with. Staff Head us waiting over 25 minutes in the drive-thru and did not provide any updates during the process. They earned this rating.
Frequently Asked Questions About Panera Bread
Does Panera Bread Novi accept reservations?
No, Panera Bread Novi does not accept reservations.
What are the opening hours for Panera Bread Novi?
Panera Bread Novi is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Does Panera Bread Novi offer delivery service?
Yes, Panera Bread Novi offers delivery service daily during the same hours as the cafe is open.
Can I order food online from Panera Bread Novi?
Yes, you can order food online via Panera Bread's official website or mobile app for pickup or delivery.
Does Panera Bread Novi have a drive-thru?
Yes, this location has a drive-thru service for your convenience.
What meals are served at Panera Bread Novi?
Panera Bread Novi serves breakfast, lunch, brunch, and dinner.
What payment options are accepted at Panera Bread Novi?
Panera Bread Novi accepts American Express, Cash, Discover, MasterCard, and Visa.
Are there nearby places where I can shop before or after dining at Panera Bread Novi?
Yes, nearby shopping locations include Calico for interior design and furniture, Novi Jewelers for jewelry and fashion accessories, and Motor City Hot Tubs for various shopping needs.
Which nearby services can complement my visit to Panera Bread Novi?
You can visit Elle Studio for hair and beauty salon services, Fastest Labs of Novi for diagnostic testing, or Athletico Physical Therapy for physical therapy near Panera Bread Novi.
What nearby transit or convenience spots can help me find or access Panera Bread Novi easily?
Nearby gas stations such as Mobil and Exxon & Mobil Stations, as well as convenience stores like Grand River And Novi, can be useful landmarks for locating Panera Bread Novi.
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