Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unresponsive.
Cleanliness
Many customers reported unsanitary conditions, including dirty tables, bathrooms, and overall restaurant cleanliness.
Food Quality
Customers frequently complained about food being cold, stale, or incorrectly prepared, leading to dissatisfaction with their meals.
Staffing Issues
Several reviews noted that the restaurant was often short-staffed, contributing to slow service and long wait times.
Playground
The restaurant's playground was positively mentioned as a great feature for families, despite the overall negative feedback.
HP
H. Person
3 days ago
1.0
I can't imagine anyone going to this location twice. What an embarrassing excuse for employees.
LN
L N
Nov 16, 2025
1.0
This IS THE WORST LOCATION in the state. Quite possibly could be the worst location in the country. I knew I should have turned around when I saw what I thought was a customer hanging out the door smoking, but turned out to be an employee without a uniform. He turned me around because the inside was closed (@4:00 p.m.). Glad he did though because I got a look inside of the lobby-disgusting. For the heck of it, I went through the drive through just to see. Started my journey through the drive through, two more uniform-less employees, having a smoke, this time out the back door by the drive thru. I should've jumped out and lit one up with them because I would have had plenty of time to do it. Pulled up to pay and was greeted by yet another employee without a uniform on. Shocker, the order was completely wrong. Nuggets were short a few, plain chicken sandwich turned into a cheeseburger, and lo and behold, the first smoking employee was now at the window, sans gloves, sans uniform. As I write this review, I wonder if I should be writing an email to the health inspector. Needless to say, I'll never be back. And if you go, don't say I didn't warn ya. If I could give negative stars, I would.
PH
Paxton Horak
Nov 12, 2025
1.0
Everytime I go here the shake machine is “broken” someone might wanna figure that out! gets pretty suspicious after a year
DP
David Parks
Nov 3, 2025
1.0
Great job leaving mobile ordering turned on while you're closed for construction. Glad I got to spend the money just so I could get a refund in 1-7 days.
Great job letting customers spend money for orders that can't possibly be fulfilled.
SE
Shae Ealyboykin
Oct 28, 2025
1.0
I am waiting in line and it’s been 4- mins and no one came to the register to assist. The drive thru line is backed all the way up. There is no way not one person came to the front to see if I needed help. I have cash so I can’t use the kiosk. This place sucks bad. Horrible customer service, the employees look dead and unprofessional.
What are the regular operating hours for this McDonald's location?
This McDonald's in Novi, MI is open daily from 6:00 AM to 11:00 PM.
What are the drive-through hours at this McDonald's?
The drive-through is open daily from 6:00 AM to 11:00 PM at this location.
During what hours does McDonald's offer delivery service?
Delivery is available every day from 6:30 AM to 10:00 PM.
What delivery and pickup services does this McDonald's provide?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app to order food from this McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and the Google Play Store.
What services are available at this McDonald's besides food ordering?
This location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
How can I earn rewards at this McDonald's?
You can join MyMcDonald's Rewards to earn points that can be redeemed for free food items.
Which nearby stores can I visit for furniture shopping after dining at McDonald's?
Ethan Allen, a furniture and lighting store, is located nearby for your shopping convenience.
Are there health and medical services near this McDonald's if needed?
Yes, nearby options include Olde Orchard Pediatric Dentistry, Revitalist medical center, Renewed Wellness Center, Advanced Dental Concepts PC, and Premier Novi Dentistry.
Can I find retail clothing stores close to this McDonald's?
Yes, Lands' End, Clarks, and H&M are nearby clothing retail stores you can visit.