McDonald's

3.0
1440 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
42665 12 Mile Rd, Novi, MI
48377, United States

Hours

Reviews

3.0
1,440 reviews
5 stars
375
4 stars
253
3 stars
227
2 stars
111
1 star
474

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unresponsive.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables, bathrooms, and overall restaurant cleanliness.

Food Quality

Customers frequently complained about food being cold, stale, or incorrectly prepared, leading to dissatisfaction with their meals.

Staffing Issues

Several reviews noted that the restaurant was often short-staffed, contributing to slow service and long wait times.

Playground

The restaurant's playground was positively mentioned as a great feature for families, despite the overall negative feedback.
  • HP
    H. Person
    3 days ago
    1.0
    I can't imagine anyone going to this location twice. What an embarrassing excuse for employees.
  • LN
    L N
    Nov 16, 2025
    1.0
    This IS THE WORST LOCATION in the state. Quite possibly could be the worst location in the country. I knew I should have turned around when I saw what I thought was a customer hanging out the door smoking, but turned out to be an employee without a uniform. He turned me around because the inside was closed (@4:00 p.m.). Glad he did though because I got a look inside of the lobby-disgusting. For the heck of it, I went through the drive through just to see. Started my journey through the drive through, two more uniform-less employees, having a smoke, this time out the back door by the drive thru. I should've jumped out and lit one up with them because I would have had plenty of time to do it. Pulled up to pay and was greeted by yet another employee without a uniform on. Shocker, the order was completely wrong. Nuggets were short a few, plain chicken sandwich turned into a cheeseburger, and lo and behold, the first smoking employee was now at the window, sans gloves, sans uniform. As I write this review, I wonder if I should be writing an email to the health inspector. Needless to say, I'll never be back. And if you go, don't say I didn't warn ya. If I could give negative stars, I would.
  • PH
    Paxton Horak
    Nov 12, 2025
    1.0
    Everytime I go here the shake machine is “broken” someone might wanna figure that out! gets pretty suspicious after a year
  • DP
    David Parks
    Nov 3, 2025
    1.0
    Great job leaving mobile ordering turned on while you're closed for construction. Glad I got to spend the money just so I could get a refund in 1-7 days. Great job letting customers spend money for orders that can't possibly be fulfilled.
  • SE
    Shae Ealyboykin
    Oct 28, 2025
    1.0
    I am waiting in line and it’s been 4- mins and no one came to the register to assist. The drive thru line is backed all the way up. There is no way not one person came to the front to see if I needed help. I have cash so I can’t use the kiosk. This place sucks bad. Horrible customer service, the employees look dead and unprofessional.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Novi, MI is open daily from 6:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's?

The drive-through is open daily from 6:00 AM to 11:00 PM at this location.